Facetime does not work with audio interface

Question

Facetime does not work with audio interface

I have an iMac 27 from 2020 set up as follows:

iMac 27 i9 32gb/2TB SSD running OS 11.2.1
LG 27'' Class UltraFine™ 5K IPS LED Monitor
Universal Audio Arrow interface

Any video-conference call I make using Zoom® or Skype® work fine. The second I use FaceTime, the mic stops working and I need to switch over the the internal mic on my LG monitor.

I have reached out to Universal Audio and they tested this setup under Mojave and it worked fine. I also know that it worked fine under Catalina as well. Looks like Big Sur continues to be a problem. Does anyone have thoughts on this?

Posted on Feb 19, 2021 10:53 AM

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Answer 1

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SilverSurfer_C6 Author

Level 1

20 points

Feb 21, 2021 9:11 AM in response to SilverSurfer_C6

Fascinating development I thought I would share. Actually it was the Universal Audio moderator who triggered this idea. I went to my FaceTime setting and selected iMac mic for input and iMac speakers for output and it all worked. I think when one routes any signal out to the UA, it kinda hijacks the whole thing (minus the video).

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Answer 2

Mar 6, 2021 8:06 AM in response to SilverSurfer_C6

Solved it!:

If you direct the output to the Mac and NOT the audio interface with external speakers, IT WORKS!

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Facetime does not work with audio interface

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