Anybody having trouble signing in to CNN with TV provider? I get verification code and show activation successful on my iPad but it doesn’t reach Apple TV. We’ve been signing in this way for years, just stopped working last evening. Can stream to tv from iPad no problem
Hey everyone. This is fixed.
Got the following email:
AppleTV@cnn.com> wrote:
We have released a fix for this issue today; please attempt to activate again and let us know if you are still unable to view content (may require an app restart). We appreciate you bringing this to our attention!
Regards,
CNNGo Support
Hey everyone. This is fixed.
Got the following email:
AppleTV@cnn.com> wrote:
We have released a fix for this issue today; please attempt to activate again and let us know if you are still unable to view content (may require an app restart). We appreciate you bringing this to our attention!
Regards,
CNNGo Support
SOLVED. Had the same problem (Direct TV). Deleted app and downloaded again. Entered credentials. Fixed.
Send email to: appletv@cnn.com
Include the following (using your own specific info):
Apple 4K TV Model A1842
TvOS Version 14.4 (18K802)
TV provider Bell Satellite
Province Ontario
Country. Canada
This will log a ticket with them to seek resolution.
If we ALL do this it should get fixed.
Working for me with Shaw! I had to delete and redownload the CNN app. Once I did that, activated as expected! FINALLY!
I contacted appletv@cnn.com to report the issue. I would suggest everyone having troubles to put a ticket in here.
I received an automatic response and responded to that. Here is what the auto response said:
Hi there,
Thanks for reaching out to CNNgo Support for Apple TV! We appreciate your message and will get back to you as soon as we can.
If you are experiencing a particular issue, be sure you provide us with:
We ask that you please send us a follow-up email with the listed information if you haven't provided it in order to help further the troubleshooting process.
In the meantime, check out our FAQ’s page here.
For authorization or authentication issues, we recommend contacting your TV provider to verify CNN is part of your current cable subscription package.
If the issue you are experiencing is with the CNN app on your mobile device, contact the mobile team through the app by clicking: CNN Logo > Settings > Send Feedback.
Talk to you soon!
Best,
CNNgo Support Team
I wrote on 2/26/21:
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I am having the same issue reported in this thread on my Apple TV 4K (latest update installed)
I tried the above sequence 3-4x. This is ridiculous., and not the first time this has happened. Previously, deleting the app, reinstalling and re-signing in worked. That is no longer the case.
Does anyone test their software/apps these days!!!
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CNN Go started magically working for me again about 60 minutes after my last attempt at the sequence I detailed in my previous post (on 2/26). Perhaps there was some caching going on, as I did not do anything except come back again and saw that it was properly activated.
Very odd.
Having tried all the troubleshooting steps suggested here, it seems clear it is not a hardware or cable account issue. Shaw social media support has opened a reference number for the issue, and has said if they can document enough customers with this issue, they can advance it to the "vendor" (i.e. CNN) as a problem.
[Edited by Moderator]
Yes, that would be the latest. So you can try force quitting the app and if it's still an issue then reinstall it. If it persists beyond that then it means it's an issue which the developer needs to fix. You may then want to reach out to them to give feedback to ensure they are looking into it.
All I had asked was to provide the model of your Apple TV, which you have now provided. However, there was also another response from another poster, and my last response was solely to him.
Thank you for providing the model of your Apple TV, can you check what version of TVOS is running on your system just for the sake of clarity?
It is looking like there is an issue with the Apple TV CNN Go app, all those who are encountering it will need to give feedback directly to them to ensure they are working on a fix.
On my Apple devices I can no longer sign in. Says activation successful but page never closes and I can’t access any content - all remains locked and not signed in. See screen shots. App works fine and signs in ok on my Roku TV and my other Go apps like Fox still sign in ok on Apple TV.
App Version 2.10.3
tvOS 14.4 (18K802)
Model A1842 (64gb)
This issue has been going on 4-5 days now.
There’s already another discussion thread:
https://discussions.apple.com/thread/252476664
[Personal Information Edited by Moderator]
Seem to be isolated specifically to the CNN app for Apple TV for users in Canada. I'm somewhat relieved to discover this is a widespread problem (and not with my account/equipment/internet connection), however I want my CNN back! Hopefully we can raise enough of a voice that there is a quick fix.
What model Apple TV?
It worked for me when I searched www.cnn.com/activate/appletv
CNN go app not working on Apple tv...can sign in with verification code on ipad but cnn does not res
