CNNGo not activating with Apple TV

Yesterday I emailed appletv@cnn.com and advised that I'm having troubles activating the app. I also included a link to this thread and noted that many people are having the same problem.

To my surprise, I received an email from CNN today:

Hi – 

               The issue you describe below has been identified and resolved. It is scheduled for release tomorrow March 23rd 2021. Please reach out if you continue to experience the issue after tomorrow.

Thank you, 

CNNGo Support

So there you go - try the activation process tomorrow (March 23). Let's hope for the best!

In this forum, there was an email address to contact the CNN app developers (AppleTV@cnn.com). I wrote to them last week asking for a resolution. Today I received this message;

"The issue you describe below has been identified and resolved. It is scheduled for release tomorrow March 23rd, 2021. Please reach out if you continue to experience the issue after tomorrow. Thank you, CNNGo Support."

I tried to authorize this morning and was unsuccessful. The app version is 2.10.3. I will try again tomorrow (March 24) to see if I can authorize then.

Good luck everyone.

You need to send an email to appletv@cnn.com and document your issue with Apple TV.

I just spoke with Mike, a Senior Advisor at AppleCare and it is not an Apple issue, it is a CNNGO app developer issue to fix.

I got it to work. I have to activate using Firefox. Chrome or Safari results in the blank activation screen.

It is an issue with the CNN app for Apple TV. Some users have already given feedback and CNN has started investigating, but more may want to reach out to ensure a timely resolve.

FIX! My issue was the cnn.com/activate was blank and I couldn’t enter the code displayed on the TV - but there’s other CNN link for roku that lets you put in the Apple code and it worked- If you have this issue try this link - it worked for me after no cnn for a month

https://edition.cnn.com/activate/roku/

I can confirm it’s not a 14.4 issue. My new ATV 4k had 14.2 and still logging in has been impossible. It’s,looking like the problem is on CNN’s side

Try sending an email to AppleTV@cnn.com include all the info they ask for below.

If you are experiencing a particular issue, be sure you provide us with: 

• Your device model/generation
• Name of TV provider (or whether you do not have one)
• A detailed description of the issue you are experiencing, along with photos/videos if you believe that may help

We ask that you please send us a follow-up email with the listed information if you haven't provided it in order to help further the troubleshooting process.

In the meantime, check out our FAQ’s page here.

1:30 pm DST

This issue is now fixed.

I've found a few tweets describing the exact same issue, and everyone was Canadian. Seems to be affecting all cable companies though (I'm Shaw, heard from Rogers and Videotron customers with same issue).

[Edited by Moderator]

March 4th - Same continuing issue here, since I have auto update I can't confirm if its 14.4 related, feels that way.

No support from either of the emails; provider, cnn or apple.

Facts;

1)Seems Canada only based & not an IP specific issue since multiple Ip addresses from multiple providers

2)Not a provider issue since loging in from phone or ipad (in the same house) works fine

Since the browser acknowledges & authenticates, it feels like the ATV OS is not passing the authentication message to the app to unblock. Or for some less likely reason, CNN app is not properly listening for the approval.

#fail

Everyone needs to send a note to appletv@cnn.com and provide details that are requested.

I have escalated within Apple and it is not their issue.

CNN developers own the CNNGO app and it is up to them to make the necessary update.

send an email to appletv@cnn.com

Pretty sure this is an Apple TV issue. Either the Apple or the CNNgo developers have tweaked something. I’m able to use my Rogers credentials to login to the iPad CNN App then Airplay to my TV so it’s most likely not a licensing issue.

I have been running into the same issue even with other Apple TV apps. ie CTV. I was told that it was the fact I was using a beta version of the tvOS. I reset the app and CTV now works but still stuck in the forever activating loop for CNN. I have a feeling it is the app that is not yet updated to work with the latest OS.