Have an Apple TV 4K, OS v 14.4 and this past week it won't activate the app. I turn on the Apple TV and CNN asks me to activate. I enter credentials, it says activation was successful in my browser yet it does nothing in the app. Works fine on my Roku TV. everything is up to date, I've deleted the app, restarted the router, everything but to no avail.
Apple TV 4K, tvOS 14
Yesterday I emailed appletv@cnn.com and advised that I'm having troubles activating the app. I also included a link to this thread and noted that many people are having the same problem.
To my surprise, I received an email from CNN today:
Hi –
The issue you describe below has been identified and resolved. It is scheduled for release tomorrow March 23rd 2021. Please reach out if you continue to experience the issue after tomorrow.
Thank you,
CNNGo Support
So there you go - try the activation process tomorrow (March 23). Let's hope for the best!
Same with me. Started about 2 days ago (Feb 18ish 2021)... both of my Apple TV’s signed out, and when signing back in I get “activation successful” on my browser and then nothing happens. Works still on my Roku device... works fine on the CNNGO App on my iPhone. FOX and other Go services working fine. Have deleted and re-installed Apple TV App with no luck. Have messaged CNN App support a few times with no reply. Meh.
App Version 2.10.3
tvOS 14.4 (18K802)
Model A1842 (64gb) 4th Gen
Same issue for me.
I have sent a note to appletv@cnn.com with no response.
Apple suggest sending feedback to their App Store mechanism to put the issue on the radar of their people.
I pointed them to review this community to see how many users were having this problem.
Thanks all. I was now able to activate the appletv device to cnn through shaw cable tv provider. This is good as now I don't need to drain the battery on iPad screen mirroring to appletv with the iPad using the cnn app no longer!!!
Another group has formed with same issue.
https://discussions.apple.com/thread/252474575?login=true
I’ve emailed the App Support a few times now and have not heard back. Still can’t connect.
Same thing - any update on this yet - its an apple tv issue for sure as I can watch on my phone and then airplay to the Apple TV no issues.
Yes it is working again - you need to delete the old app and install a new one.
Thanks for putting the pressure on everyone.
Same thing for me, and I'm with Bell. I tried every way possible. My AppleTV isn't getting the activation signal from the cnn.com/activate back from my browser (i tried my iphone, laptop, deleted app, re-downloaded, restarted AppleTV. It's just not working!
It must be an Apple TV issue as it seems to be affecting people with different cable providers and those that have tried across multiple platforms.
It would be nice if Apple would provide some support to a clearly growing problem.
I have the same situation with my apple tv and cnn go. My provider is Shaw. I have done most of what has been mentioned here to no success. The only thing left is to reset the apple tv and try fresh.... but I would think this would be fixed???!!
Question for users:
Is everyone experiencing this issue from Canada with Canadian Providers?
Or, do we see Americans too? Wondering if there’s a licensing issue going on cross border?
I’m in Vancouver on Shaw Provider
The same problem here too, started on Sunday for sure. Just discovered I can sign in on my iPad and use AirPlay, but that is not a solution for my mom. I was surprised to see a CNNgo update for my iPad earlier this week and was hoping the AppleTV update might come out and fix it, but no update yet.
I am having the same issue reported in this thread on my Apple TV 4K (latest update installed)
I tried the above sequence 3-4x. This is ridiculous, and not the first time this has happened. Previously, deleting the app, reinstalling and re-signing in worked. That is no longer the case.
Does anyone test their software/apps these days!!!
same issue for me , It is march 2nd. Started about a week ago. Im like others here.
In toronto , on rogers.
I can activate but the activate cnngo page never works after successful activation ( the page never closes after activation )
I tried to contact ,rogers, then cnn ( nearly impossible !, and apple
Each and every one of them blames the other.
NOT HELPFUL!!!
It worked for years , then quit
Apple TV 4, lg tv .
The cnn go service works perfectly on my Mac from canada
Is there any solution as of yet???
Same here. Happened about 2 weeks ago. With Rogers. Doesn’t work on either of our Apple TV’s. Deleted and reinstalled CNNgo app multiple times with no luck. Tried using multiple browsers for the activation.
Come to think of it, I am able to validate other app on my ATV using the same provider user Id and password.
more and more likely it’s a CNN ATV app issue IMHO
I would and will push myself CNN more -
by the way has anyone resolved the issue ?
CNNGo not activating with Apple TV
