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Hello Apple users. I have a problem with running turbotax on my commuter. I have upgraded to macOS Big Sur and seems have done everything correct. However I still have the problem. anyone have a problem similar?

Has anyone had a problem running turbotax 2020 using Big Sur?

Posted on Feb 20, 2021 2:33 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2021 3:17 PM

Personally I've had no problems running TT 2020 on a 2017 27" iMac running Big Sur 11.2.1. But others have.


Have you installed or run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?


Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


If the problem persists or you have installed and run any of the types of apps I mentioned previously download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Additional Text button to include the report in your reply.





IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:


Also click and read the About info to further permit full disk access.



Then we can examine the report and see if we can determine what might be causing the problem.


2 replies
Question marked as Top-ranking reply

Feb 20, 2021 3:17 PM in response to BigSur2021

Personally I've had no problems running TT 2020 on a 2017 27" iMac running Big Sur 11.2.1. But others have.


Have you installed or run any "cleaning", "optimizing", "speed-up" or anti-virus apps on your Mac?


Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


If the problem persists or you have installed and run any of the types of apps I mentioned previously download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Additional Text button to include the report in your reply.





IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:


Also click and read the About info to further permit full disk access.



Then we can examine the report and see if we can determine what might be causing the problem.


Hello Apple users. I have a problem with running turbotax on my commuter. I have upgraded to macOS Big Sur and seems have done everything correct. However I still have the problem. anyone have a problem similar?

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