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Question: Cellular Data Issues with IPhone 12 Pro Max

I’ve been using my iPhone 12 Pro Max for 4 days now , however I have been having issues with the cellular data , the data keeps dropping every 10-15 seconds and that’s when my connection cuts out and comes back on its very annoying and is affecting my work and things I do on my phone I already reset the network settings and it’s till the same issue , it’s not my sim card because the 8plus I was using just before wasn’t having these issues . I need this issue to be resolved please ASAP.

iPhone 12 Pro Max, iOS 14

Posted on Feb 23, 2021 11:47 AM

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Feb 25, 2021 6:11 AM in response to alecia85 In response to alecia85

Hi there alecia85,


Welcome to Apple Support Communities. We can understand the concern with the cellular data issues with your new iPhone 12 Pro Max, and we're happy to help you with this. Let's start with restarting the iPhone using the steps here:


Restart your iPhone


We also want to make sure that the carrier settings are up-to-date. Get the steps for that here:


Update your carrier settings on your iPhone or iPad


Next, confirm that your new iPhone is using the most current software version:


Update your iPhone, iPad, or iPod touch


Let us know the outcome, and we can go from there,


Cheers!

Feb 25, 2021 6:11 AM

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Feb 26, 2021 7:32 AM in response to barberlives123 In response to barberlives123

Hello, I've done these steps more than once. I even went as far as resetting my phone, my service provider sees nothing wrong on their side so I figured its the phone, the issue has not been resolved, its still happening , I need your assistance with this. Its very frustrating to be having issues with your brand new phone.

Feb 26, 2021 7:32 AM

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Mar 1, 2021 10:18 AM in response to alecia85 In response to alecia85

Hello again alecia85,


Thanks for the follow-up info. Do you have Low Power Mode enabled on your iPhone? You can check by going to Settings > Battery, and switching that to Off if needed. As it helps to preserve your battery life, it can cause some functions to not work as expected. And do you have any VPN software installed on your device? If so, you can disable it and test your issue again. Also, we'd like to have you reset the network settings on the iPhone. Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


Should this issue persist after trying these steps, the next move will be to get in touch with Apple Support for further assistance. They can be reached here:


Get Support


We hope this helps you.


Take care and be safe.

Mar 1, 2021 10:18 AM

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Mar 1, 2021 10:50 AM in response to bailier In response to bailier

Hello again, I did all that was advised however I didn’t have power saving mode on and I don’t have any VPN . The apple support does not really work for me as in , the country I’m in does not allow me to talk to them through chat or messaging or any online medium that would be much easier , unless I call their number which is more expensive . When I try to chat they said it’s only available for those in the United States .

Mar 1, 2021 10:50 AM

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Question: Cellular Data Issues with IPhone 12 Pro Max