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JC_100 Author

Level 1

5 points

Problems with verifying AOL email account

Hi, My email account has stopped working on my Mac. I started getting the 'enter password' error message pop up in the top right hand corner of the screen. So I deleted the account and tried to set it up again as new but keep getting 'unable to verify account name or password'. The account works perfectly on my iphone and I can log in using a browser, so I know all the details are correct. I have deleted the keychains, checked the password has been entered, tried adding account in system preferences and in the mail app. Still no joy. Any help would be appreciated.

Thanks

iMac, OS X 10.11

Posted on Feb 25, 2021 2:25 AM

Top-ranking reply

cajjoe

Level 1

4 points

Posted on Mar 25, 2021 11:03 AM

I only had to "generate App Password" for old desktop computer that OScan't be updated, as my IOS devises are newer and updated security

To fix this do as follows, and it cured both of my AOL accounts immediately

1/ Sign in to AOL Mail on the web using your screenname etc

2/ Click on your Username on top right corner

3/ From menu on the left that appears, select "Account Security"

4/ At botom of list you should see "Generate App Password" Click on that

5/ From dropdown box select which system you having probs with (iPad iMac iphone android etc

6/ Follow instructions from thereon

When you get to use the password it will generate, if it doesnt work immediately and you get the same message as before, you will need to remove the AOL account from your device and then add it back in, then use the password they provide as above. On mine it worked immediately on one account I had already removed from my iMac, but on the account I had left on there but just didn't work I had to do the remove and add bit.

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Problems with verifying AOL email account

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