Can't complete my AppStore purchase – the spinner spins but nothing happens. I already received the receipt of purchase from PayPal, so Apple took my money, but did not install the app, so I can't use it.
I also can not update previously installed apps – same problem with spinning indicator and no action.
I am using Mojave 10.14.6 on MacPro (late 2013).
Mac Pro, macOS 10.14
With the Mac App Store open also open the Activity Monitor from the Utility folder.
Using the Search box find the process appstoreagent.
Double click the process and in the resulting window quit the process.
Quit both the Mac App Store and Activity Monitor.
Reopen the Mac App Store and retry your downloads/updates.
M1 Mac mini, macOS 11.2.2; Watch, series 5 GPS/cellular, watchOS 7.3.1; iPad Pro 2nd Gen, iPadOS 14.4; iPad Air 2, iPadOS 14.4; iPhone 12 Pro, iOS 14.4; TV 4th Gen, tvOS 14.; HomePods, audioOS 14.4 and Airport Express w/ Airplay 2
With the Mac App Store open also open the Activity Monitor from the Utility folder.
Using the Search box find the process appstoreagent.
Double click the process and in the resulting window quit the process.
Quit both the Mac App Store and Activity Monitor.
Reopen the Mac App Store and retry your downloads/updates.
M1 Mac mini, macOS 11.2.2; Watch, series 5 GPS/cellular, watchOS 7.3.1; iPad Pro 2nd Gen, iPadOS 14.4; iPad Air 2, iPadOS 14.4; iPhone 12 Pro, iOS 14.4; TV 4th Gen, tvOS 14.; HomePods, audioOS 14.4 and Airport Express w/ Airplay 2
Hi, Dah•veed,
I did as you instructed me. Afterwards, for about a minute, my "Purchased" panel was empty. Then, all my purchased apps returned, but all of them were marked with the "download from the cloud" indicator.
When I tried to download my newly purchased app, I got to the same situation as before quitting applestoreagent. And I still can't update my old apps.
Today, 4 days after the purchase, I was finally able to install my new app and update my old apps.
I guess that can be called "a success"😏? That does not change my opinion about the App Store. I still think that App Store needs some major rethinking – in the way of dealing with developers, reviewing apps submitted for sale and selling apps to customers.
I am guessing that all the problems that cropped up in the last several weeks are signs that the wheels finally started to turn, so I am hopeful...
Hi, everybody,
So, is Apple Store broken (at least for Mojave users), or is there another workaround that lets one to download and install purchased apps and update older apps?
Can't complete my AppStore purchase
