Podcast artwork won't update

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Level 1

8 points

Podcast artwork won't update

Two months ago we rebranded our podcast with a new logo. Photos uploaded on our Squarespace account at that point quickly filled in all the proper places except for the Apple Podcasts app (sort of). This old image is showing in iTunes Connect - My Podcast, and when linking the show directly to the Apple Podcasts app. However, if you subscribe to the show in the app, you see the correct artwork. Also thumbnails while texting an Apple Podcasts link the show are the old logo. Screenshots below show the "browse" tab being incorrect. And the "listen now" tab showing the correct image... in the same app. Is one not updating for some reason? It's not looking for the new image? File names are different.https://podcasts.apple.com/us/podcast/2928/id1206708644

Posted on Feb 26, 2021 9:19 PM

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Answer 1

Feb 26, 2021 11:48 PM in response to lightyears16

It can take several days for a new image to appear in the iTunes Store: and it has to be compliant with the requirements and have a different file name from the old one. Further than that I can't comment without knowing the feed URL.

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Answer 2

lightyears16 Author

Level 1

8 points

Feb 27, 2021 7:16 AM in response to Roger Wilmut1

Of course since I went to town on this last night, I may have fixed it. The first time I did this was nearly 3 months ago now.

https://andrew-guiley-ceae.squarespace.com/new-blog?format=rss

I did all the things at once. I figured out where Apple Podcasts was pulling data from, I changed that photo once again and even changed a bit of the data and wording on the feed to verify. Then I went into Connect and updated the feed so I could effectively override the auto crawl. Since more data had changed maybe that made it such that it went through a different process. I haven't tested everything yet, but it's looking better. Haven't found the old logo yet.

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Podcast artwork won't update

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