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Unable to download from Mac App Store on Mojave

I have a number of apps that need to be updated, as well as those that I wish to re-download. The same thing happens for both when I try to download them from the Mac App Store. The spinner starts, but never seems to start the download:



I am running the latest version of Mojave (10.14.6 (18G8022)) on an iMac (21.5-inch, Late 2013). This has been going on for about a week now. I cannot update anything, nor can I re-download something that had previously removed. I am also unable to get anything new.


It's very frustrating.


I have tried to log out and back in to the App Store, as well as my iCloud account. I have tried repairing the boot drive. Not sure where to go now.


Help!


David

iMac 21.5″, macOS 10.14

Posted on Feb 28, 2021 11:29 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2021 2:30 PM

I found the solution in another thread, here: https://discussions.apple.com/thread/252482377?answerId=254702634022#254702634022


  1. Launch the Mac App Store.
  2. Launch Activity Monitor.
  3. Kill all instances of appstoreagent that are listed in Activity Monitor.
  4. Try updating/downloading the app in question.


I hope that this will help others until such time as the problem is resolved by Apple.


Similar questions

2 replies
Question marked as Top-ranking reply

Mar 1, 2021 2:30 PM in response to djp_music

I found the solution in another thread, here: https://discussions.apple.com/thread/252482377?answerId=254702634022#254702634022


  1. Launch the Mac App Store.
  2. Launch Activity Monitor.
  3. Kill all instances of appstoreagent that are listed in Activity Monitor.
  4. Try updating/downloading the app in question.


I hope that this will help others until such time as the problem is resolved by Apple.


Unable to download from Mac App Store on Mojave

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