PowerBeats Pro shutting down with battery

How is this marked as solved? This isn't solved. I don't see any response that tells me how to fix my Powerbeats other than buying a new set or earbud and they aren't old enough for that to be a reasonable suggestion. This is disappointing and it really makes me question why I went with the apple product/s in the first place.

Completely ridiculous to read so many people having the exact same problem as me and that there’s no resolution yet. I’ve essentially stopped using these headphones since the right earbud craps out after 20 minutes. The problem seems to occur with Apple and non-Apple devices. Apple support says it’s $105 for a replacement bud, and likely that same cost to fix if I take it in. Feels like planned obsolescence to me…

The absolute exact same thing is happening to my right powerbeats pro earbud. It just shuts down at 55% exactly how you have described described problem. ios is updated to latest version. Disconnected and removed pros from Phone, Tried reset, waited for case to drain to 0 then plugged back in and did reset making sure all was clean and placed in charger correctly. There is no more separate powerbeats pro updater as its discontinued and PB Pros update happens only when ios update is available and is made. I do not know if this integrated update is cause or not. Please let me know if you found cause or find solution. Thank you

The fact that this thread is updated once a week, serves as a enough proof to me that this issue is with the product and not the user. Normally apple products are treated with care and product owners are respected. Seems like Apple could not care less about this, evident by them closing the chain and marking it resolved.

Beats products do not even have their own feedback section. https://www.apple.com/feedback/

Bonkers

Why is this marked as solved, Apple support? This isnt a solution to the problem, thousands are having the exact same problem and its obviously not a hardware issue. Fix the fucking firmware and stop ignoring problems that your company caused that now ruins peoples 1-2 year old products, which are supposed to be a premimum product. In sweden I pay around 300$ for these things. Now they are completely useless.

I talked to a “senior advisor” and after sending me to a store to have the earbuds examined, I called her back and she said the request to replace the left earbud for free was rejected and I had to pay $135. What a waste of my time and it is crazy that so many people have this problem. Clearly it is a problem with the product but Apple refuses to take ownership for it.

This is happening to me too and these were a birthday gift. I do not have the money to replace them if this is an update issue and these were quite expensive. Has anyone found a solution?

This is ridiculous. I only get about 20-30 mins max out of my right earbud before they “die” or disconnect only to be on 55%

I’ve had them for quite a long time without this ever happening so can someone please help?? I’ve reset them. I’ve disconnected them and cut my phone off. I disconnected them from ever device they’ve ever been on and cut off THEIR Bluetooth.

They only come back to life after returning to the case but only for its 20-30 min interval…

Im just trying to use my headphones..

Left Earbud... 55%...shuts down saying that it has run out of charge.

I thought my earphones were not working properly or something. Now I understand that it’s a broader issue since so many of us are facing the exact same thing.

There’s got to be a firmware solution for this.

Somehow my left earpiece that shutdown after an hour of listening is behaving kind of normal.

From my speculation and reading through this topic.

There is suppose to be problem with microphone as when I used it for meeting, left one shut off so early with 55% resurrection.

So after going in to bluetooth setting on iPhone and set the microphone to only right ear piece.

It seems to working fine somehow. If you can, please give it a try so we can share the result.

Hello oscarrdz1977,

Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your PowerBeats Pro. It looks like the left earpiece shuts down randomly even though the Beats have more than 80% battery. We're happy to help. Have you tried resetting your Beats? A reset can help with power and other issues.

Check out the following support articles:

Reset your Beats earphones

Update the firmware of your Beats product

Cheers!

Hello oscarrdz1977,

Thanks for the additional information.

Are your Beats paired with an iPhone and does the iPhone have the latest iOS? We ask because if your iPhone is up to date your Beats also have the latest firmware. Have you also tried cleaning your Beats to make sure nothing is causing interference with the charge?

The resources below can help:

Clean and store your Beats earphones or headphones

If the steps above don't help, reach out for additional support here: Get Support

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