PowerBeats Pro shutting down with battery

When using my Powerbeats Pro, the left earpiece shuts down randomly, even if it shows more than 80% battery on my iPhone. This only happens with the left one, the right one works normally.

Posted on Mar 1, 2021 2:23 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2021 6:48 PM

(Partly Solved) - Read All


Here's some tips to decrease your chances of either right or left Powerbeats Pro shutting down with battery issues. I had all the same problem in this thread, but haven't had one incident after I followed these steps.



PS! Small batteries like in these earpieces would obviously decrease its battery over time. So if its over 2 years old don't expect more than approx 4-6 hours of playing time. In some cases 3-4. (depending on the weather / temperature)


1 - Clean the case connector / earpiece - Make sure nothing is blocking your earpieces from charging.


2 - Make sure the "disfunctional" earpiece (right or left) is getting its charge in its case. If both pieces are charging together, it will show up as one unit (on iPhone). Open the case and pull out one earpiece from the charging case to check if the other one is really charging and repeat with other one. (It should show a lightning indicator above your earpiece if its charging)


3 - (In case of flickering) If you open the charging case and either right or left earpiece is "flickering" inside the iPhone connector, hold in the reset button on the case (with earpieces inside) for 20+ sec until you see a red light flashing and reset your earpieces. If it keeps flickering it means something wrong with the connector and eventually leads to disconnection.


4 - Last but not least, I used to wear my earpieces long before I would start my workout. I could drive with earpieces in for 30min - 1hour+ before even starting the actual workout. This obviously decreases your chances of obtaining battery through the whole workout.


So make sure you have charged each earpiece to max and bring your case (with the earpieces inside charging) to wherever your starting your workout, and only put in and use your earpieces when your starting the workout.



These steps should increase your chances of having battery throughout your whole workout :)

239 replies

Nov 2, 2021 9:48 PM in response to DudeLove721

I finally got a second hand pair to fix my left faulty earpiece. Wow I was surprised when the left ear piece was faulty as well lol. I contacted apple and again no help. So now Ive got two sets of pros with good charging cases and 2 fked left earpieces.


The problem this time is it wont even connect>


If anyone wants a free case or right bud I will send.


If Apple had a discussion for Beats here it would be bigger than Wikipedia lol.


These are junk products with no Apple support. To be fair I have always been happy with Apple support but this has soured me.



Nov 10, 2021 6:47 AM in response to oscarrdz1977

Just wanted to say, I am having the same issue as most people. Left ear piece will work for about 45 minutes after being fully charged, and then it just dies. Only way to get it to read again is to put back in case and then at that point it dies even sooner. I can’t even get through a full workout with it dying. Purchase late October of 2019. I have tried resetting, draining and nothing seems to work. Going to use on my PS5 to see if they do the same thing.

Dec 22, 2021 1:25 PM in response to BobbleJug

I wonder why every review or YouTube comments about Powerbeats Pro don't have any negative sayings or question indicating that there are a major problem with these headset...


at this point we might as well just rename these ****** headsets as "Powerbeats One Side" (only one side working)


So what do we do from here guys? over a half year since someone started talking about it online... who knows how long people actually have had problems before reporting it...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

PowerBeats Pro shutting down with battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.