PowerBeats Pro shutting down with battery

When using my Powerbeats Pro, the left earpiece shuts down randomly, even if it shows more than 80% battery on my iPhone. This only happens with the left one, the right one works normally.

Posted on Mar 1, 2021 2:23 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 3, 2021 11:40 AM

Hello oscarrdz1977,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your PowerBeats Pro. It looks like the left earpiece shuts down randomly even though the Beats have more than 80% battery. We're happy to help. Have you tried resetting your Beats? A reset can help with power and other issues.


Check out the following support articles:


Reset your Beats earphones


Update the firmware of your Beats product


Cheers!

Similar questions

239 replies

Nov 2, 2021 9:48 PM in response to DudeLove721

I finally got a second hand pair to fix my left faulty earpiece. Wow I was surprised when the left ear piece was faulty as well lol. I contacted apple and again no help. So now Ive got two sets of pros with good charging cases and 2 fked left earpieces.


The problem this time is it wont even connect>


If anyone wants a free case or right bud I will send.


If Apple had a discussion for Beats here it would be bigger than Wikipedia lol.


These are junk products with no Apple support. To be fair I have always been happy with Apple support but this has soured me.



Nov 10, 2021 6:47 AM in response to oscarrdz1977

Just wanted to say, I am having the same issue as most people. Left ear piece will work for about 45 minutes after being fully charged, and then it just dies. Only way to get it to read again is to put back in case and then at that point it dies even sooner. I can’t even get through a full workout with it dying. Purchase late October of 2019. I have tried resetting, draining and nothing seems to work. Going to use on my PS5 to see if they do the same thing.

Dec 22, 2021 1:25 PM in response to BobbleJug

I wonder why every review or YouTube comments about Powerbeats Pro don't have any negative sayings or question indicating that there are a major problem with these headset...


at this point we might as well just rename these ****** headsets as "Powerbeats One Side" (only one side working)


So what do we do from here guys? over a half year since someone started talking about it online... who knows how long people actually have had problems before reporting it...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

PowerBeats Pro shutting down with battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.