Car Play and phone calls

I have a 2018 Hyundai Santa Fe Sport with Car Play and an iPhone 12 running 14.4. All of the sudden all aspects of CarPlay work fine EXCEPT phone calls won't go to the car speakers. Reading and responding to texts and listening to music and maps all work fine. If I unplug and use the bluetooth it works. When I'm plugged in normally the car shows up as an audio source in the phone menu for you to switch on and off. Now it's just speaker on or off. Help?

iPhone 12, iOS 14

Posted on Mar 1, 2021 4:51 PM

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Mar 3, 2021 1:31 PM in response to BenNicholson71

Hi BenNicholson71,


We understand you're experiencing issues with phone calls playing through your vehicle's speakers when using CarPlay while connected via USB, but not when using Bluetooth. We also understand your vehicle shows as an audio source on your iPhone, but it appears the options have changed to switch the speaker on and off.


When you see the option to switch the speaker on and off, if you switch it to on and make a call, are you able to hear the call through your vehicle's speakers?


If it still don't play through the speakers during phone calls, or CarPlay isn't working like you'd expected, see this link on what to do if CarPlay doesn't work like you expect: If you need help with CarPlay


You can also change settings in CarPlay.


Best regards.

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Car Play and phone calls

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