running slow
Hello, my 2015 iMac is becoming increasingly slow and I am wondering if 1) the only solution is to buy a new one 2) which one would be recommended?
Appreciate feedback from the community
iMac Line (2012 and Later)
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Hello, my 2015 iMac is becoming increasingly slow and I am wondering if 1) the only solution is to buy a new one 2) which one would be recommended?
Appreciate feedback from the community
iMac Line (2012 and Later)
Hello again Jack,
sorry for being silent, I was documenting some of the options you had listed.
I talked to Apple technical support. They recommended a certain number of steps (restart in safe mode, reinstall MacOS, reinitiate some stuffs, etc...) which I did.
Then I ran another EtreCheck (report is attached below, translated in English).
According to this new report, the disk problem seems to have disappeared, however the computer speed is still "less than average", which I can feel (improved but still not at the expected level).
Would you please let me know what you think if there are steps I should take to resolve the speed issue?
Thank you again for your kind support.
Hello again Jack,
sorry for being silent, I was documenting some of the options you had listed.
I talked to Apple technical support. They recommended a certain number of steps (restart in safe mode, reinstall MacOS, reinitiate some stuffs, etc...) which I did.
Then I ran another EtreCheck (report is attached below, translated in English).
According to this new report, the disk problem seems to have disappeared, however the computer speed is still "less than average", which I can feel (improved but still not at the expected level).
Would you please let me know what you think if there are steps I should take to resolve the speed issue?
Thank you again for your kind support.
Hi vinceva33,
We can try to find the issue on your current Mac before looking for a new one.
I believe we need to proceed with an EtreCheck report. EtreCheck is a useful app to diagnose issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:
Also run Apple Diagnostics - Use Apple Diagnostics to test your Mac - Apple Support Please post the Reference code when done.
Please post results of both!
Cheers,
Jack
Right now, you cannot start off that backup disk. It need to be setup properly for this use. Even if that current Seagate drive is an SSD, you should get another, so that can still be used as a backup, plus the SSD startup disk.
If you want to proceed with this, I recommend the: https://www.apple.com/shop/product/HLRB2VC/A/g-technology-1tb-g-drive-mobile-ssd-r-series-storage?fnode=bf3b03e3682baa864343a19b606a186edb3d576b7a823e2e72119546b04d712dd19e34b765e00f01d9ecc42484bd9cdc53fab3c79524884df7259fafaabca00d042a1064e7dc1aa3ea54de2d4b27afb92189900a09ed2f311b759a705bba73e3. Also, Apple sells it, so Apple themselves trust the drive. It comes in 500GB, 1TB, and 2TB sizes. I can walk you through the steps in a separate post. (It will get too long in one.) If you get this drive, you will also need this cable: https://www.bestbuy.com/site/belkin-3-usb-3-1-type-a-to-usb-type-c-cable-works-with-chromebook-black/9511001.p?skuId=9511001.
For the Time Machine drive not working, if you go into the Time Machine drive on the computer, do backups show?
An AASP is an "Apple Authorized Service Provider". Sorry for the confusion.
Cheers,
Jack
Luckily I was able to use Google Translate to read the report. :-)
Your hard drive is failing. Please backup all data immediately, as soon you will lose access to the data.
There are three paths you can take from here.
Let me know your thoughts.
Cheers,
Jack
Once you get an SSD, here is how to set it up and move your data to it.
POST-INSTALL:
Just keep the SSD connected at all times!
This not only will fix your issue for a lot cheaper than buying a new Mac, but it also will make it feel snappier than it has ever been.
Cheers,
Jack
Hello Jack,
thank you for your kind advice. Whao, problem seems serious.
I actually have a back up external disk of 2TB (Seagate portbable hard drive, not sure if it s a SSD though) but I have never used it to start the computer off it.
I am not sure how to do it....If I go to settings and try to change the startup disk, the external hard drive does not show.
I checked the latest back up and it was done this morning so my data are probably ok.
But when I go to time machine in setting, it says that no back up data has ever been made, which is strange. And it is been preparing for back up for several minutes and not really progressing...
Any advice on how to use my backup external hard drive to restart my computer?
And sorry to ask but what is AASP?
Thank you again for helping me out!
Thank you Jack, very clear.
Finally time machine worked and the back up seems ok.
I will check and compare both options you proposing. I need to check if buying a new computer while trading in make sense financially. of course it will be a bit more expensive than using an external HD but I am wondering if it is worth it since my computer is now 8 years old and I am worried the constants updates and software requirements will make it unfit in the future.
If you have any opinion, it is most welcome.
I forgot to mention that I live in Japan.
The only other thing I would add is delete Adobe Flash: https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html. It is no longer used.
Other than that, to improve performance, the external USB SSD, mentioned earlier, is the only way to go.
Cheers,
Jack
Hello Jack and thank you for the swift feedback.
Apple Diagnosis report: No problem found ADP000
Etrecheck report below
Thank you so much for all your help and advice Jack!
running slow