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sunpreet162 Author

Level 1

10 points

iPad Air 3 screen issues.

Hello I got this iPad Air 3 in mid 2019. T

from last couple of weeks I am facing a strange issue where if I wake up my iPad using power button or smart folio, my screen lights up but remains blank(black). I can hear unlock sound when I place my finger on Touch ID...so I know it’s wake it’s just the screen that remains blank. Earlier I used to press power button a couple of times(5-6) to wake-sleep it repeatedly until the screen really wakes up normally...but yesterday it took a lot of effort. I had to reset it a couple of times(power + Touch ID hold method) and then after some time screen did woke up normally( I could have pressed the power button around 20-30 times literally) anyone knows how should I approach about this issue.

I don’t have any other complaints from this device.

Posted on Mar 3, 2021 8:44 AM

Best reply

MichelPM

Level 10

80,998 points

Posted on Mar 3, 2021 3:25 PM

Did you purchase aextended, two-year AppleCare+ for this expensive iPad model?

Either search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad Air 3 diagnosed and options presented.

OR, failing that,

Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities OR by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

Best of Luck to You!

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iPad Air 3 screen issues.

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