You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Rem0ld Author

Level 1

9 points

Impossible to update 11.2.2 on new mac book pro m1

I tried a few times from the settings but I always have an error so I tried from command line and I'm getting this:

Failed to download & prepare update: Error Domain=SUMacControllerError Code=7723 "[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):kAMAuthInstallErrorServerNotReachable(11)|NetworkRequired|]" UserInfo={SUMacControllerErrorIndicationsSummary=|NetworkRequired|, SUMacControllerErrorIndicationsMask=1, SUMacControllerErrorIndicationsDescription=-> Network access is required., NSUnderlyingError=0x149d06cc0 {Error Domain=MobileSoftwareUpdateErrorDomain Code=2 "Could not personalize boot/firmware bundle." UserInfo={target_update=20D80, NSLocalizedDescription=Could not personalize boot/firmware bundle., NSUnderlyingError=0x149d074f0 {Error Domain=PersonalizationErrorDomain Code=11 "AMAuthInstallBundlePersonalize() failed: Server not reachable" UserInfo={NSLocalizedDescription=AMAuthInstallBundlePersonalize() failed: Server not reachable}}}}, NSDebugDescription=[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):kAMAuthInstallErrorServerNotReachable(11)|NetworkRequired|], NSLocalizedDescription=La personnalisation de la mise à jour logicielle a échoué. Veuillez réessayer.}

If anybody can help please

MacBook Pro 13″, macOS 11.1

Posted on Mar 4, 2021 10:22 AM

Top-ranking reply

PRP_53

Level 10

91,279 points

Posted on Mar 4, 2021 10:32 AM

Suggest Shutdown Router, Shutdown Computer. Restart Router. Disconnect all external drive and connect computer via Ethernet Cable - Wifi is iffy at best. Restart computer in Recovery Mode - Command + r - Immediately at startup, Presented with options - Choose Reinstall macOS. This should in theory download the Full Installer of the most up-to-date version of macOS Big Sur. Once is does its' magic and installs ( fingers crossed ) follow all prompts. It should eventually present the Setup Assist under Macs 11.2 1 or maybe 11.2.2 ( latest at this time).

If attempting via Wifi same procedure as above except - Disconnect ALL OTHER device using the Wifi. Want the Max Bandwidth for this computer.

View in context

Impossible to update 11.2.2 on new mac book pro m1

Similar questions