My ear speaker and microphone not working (iPhone 7 Plus)

Hi! Some time last week, I was trying to use WeSing app, but I can’t use it here a screenshot of what’s happening when I try to sing LOLI didn’t bother checking why I thought it was a bug from the app itself. And then the other night someone called me but I can’t hear them I thought it was there phone or the connection so I still didn’t bother checking and lastly last night I called my husband and still I can’t hear him so I started to doubt that maybe it’s my phone that is having a problem. I tried to call my son’s phone and answered it and that’s when I realized that the microphone and ear speaker are both not working. I tried to use voice memo but it also won’t work at if I’m just pressing the record button but nothing happening, no recording or whatsoever. I also tried to video record using my camera but when I play it the audio at the bottom is disabled I can’t click it it’s just grey.

And the last thing I tried is I tried to use voice message on messenger but I can’t use it. Also I can’t hear the voice message that was sent to me. I already reset the settings but still same problem also I tried to restart my phone over and over. I don’t know if it’s a hardware problem or software because its disabling some functions. I need help.

iPhone 7 Plus, iOS 14

Posted on Mar 4, 2021 12:39 PM

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Mar 7, 2021 8:09 AM in response to _rizu03

Howdy _rizu03,


It’s great to have you in the Apple Support Community! We gather that you’re having issues with audio during calls and when using the microphones. We’re happy to provide some assistance.


Based on your description of the issue, the steps here are going to be a great place to start: If the microphones on your iPhone aren't working


For the issue of others not being able to hear you during a call, try this: If you hear no sound or distorted sound from your iPhone, iPad or iPod touch speaker


If the issue persist after giving that a try, please reach out here for additional support: Get Support


We hope you have a great rest of your day!

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My ear speaker and microphone not working (iPhone 7 Plus)

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