Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phone arrived with a scratch on the screen

Hi my I phone 12 arrived with a scratch on the screen, how do I change it

iPhone 6, iOS 11

Posted on Mar 5, 2021 11:20 AM

Reply
Question marked as Best reply

Posted on Mar 5, 2021 11:31 AM

If you purchased it from Apple, then contact Apple Support. Use the link at the top of the page here. You only have 14 days from purchase to return it for a refund. If you purchased it from somewhere else, you need to check their return policy.

2 replies

My phone arrived with a scratch on the screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.