Brand new smart battery case for iPhone XS not working

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Level 1

8 points

Brand new smart battery case for iPhone XS not working

I bought a brand new Apple smart battery case for the iphone XS from eBay ($45)

charged it till it went green on the LED inside the case. but when i connect my iPhone XS, it shows the case icon in the battery widget, but it doesn't show the battery status of the case nor does the case charge my iPhone.

when i plug the case to power (with the iphone in it) it takes a while but eventually shows both iPhone and battery charging (even though the battery case is full, the battery widget shows the case @ 75%).

taking out the charger, the case doesn't charge my phone (my phone is at <50%).

I bought another smart battery case from Apple store via Amazon ($129) cos i thought maybe the one i got from eBay is a fake, but it does the exact same thing.

any idea what is causing this? 2 cases now and same issue. Is there something wrong with my iPhone XS? It's running the latest iOS.

Should I just buy the Mophie battery case? and return these Apple smart cases? or is the issue my iPhone

iPhone XS

Posted on Mar 7, 2021 4:38 PM

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Answer 1

Leanne_68

Community Specialist

Mar 9, 2021 3:05 PM in response to eze_eze

Hello eze_eze,

From reading over your post, it appears you have experienced the same issue with multiple battery cases using the same iPhone.

Since the behavior is occurring with multiple cases, and the iPhone is the same, this would point to the iPhone as having some sort of issue.

Be sure that to work through all the information provided here to ensure everything is set up correctly: Charge your iPhone with your Smart Battery Case - Apple Support

Have a great day!

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Answer 2

te82

Level 1

8 points

Mar 16, 2021 4:53 PM in response to Leanne_68

I'm having this exact same issue with two different phones. This is some type of issue with these smart batteries that Apple doesn't seem to know how to fix. I've read about others having the same issue. Apple tech at the Genius bar (4 different ones including a manager) couldn't help me. Just to preface this, I had a smart battery case that was working the majority of the time, but I took it in to get a new free replacement through the program Apple has for Smart battery cases made between Jan 2019 and Oct 2019.

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Answer 3

eze_eze Author

Level 1

8 points

Mar 16, 2021 5:01 PM in response to te82

Yes I saw that replacement program, I went thru it and I got the replacement smart battery case last week and I tested it out I unfortunately I have the exact same issue.

So I have now tried 3 different smart battery cases and same problem.

At this point I will factory reset my phone and if that doesn't work...

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Brand new smart battery case for iPhone XS not working

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