Sign into Paramount Plus on Apple TV

Subscribed on Apple TV, downloaded the App, cannot restore purchase. Says I had a subscription and I should sign up again. Works fine when I access it through the Apple TV app.


Apple TV 4K, tvOS 14

Posted on Mar 8, 2021 4:05 PM

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Question marked as Top-ranking reply

Posted on Mar 9, 2021 2:36 AM

A Paramount+ subscription started outside of the Apple TV app, will require its own app.

A Paramount+ Channel subscription started inside of the Apple TV app, will require it to be viewed in the Apple TV app.

These two types of subscriptions are generally not exchangeable (although content providers can make provisions for a one-way crossover).

72 replies

Jul 9, 2021 12:42 PM in response to Phil0124

That wouldn’t be an issue ( only using the Apple TV app) if it actually provided the same content . Not sure why they wouldn’t put the big brother live feeds on the Apple version of the app had I known that I wouldn’t have used Apple for my service provider for cbs . I use Apple TV so it’s nice having all my apps in one place and one bill but looks like I will need to cancel paramount with Apple and get another subscription thru them directly lol first would problems

Dec 30, 2021 4:42 AM in response to Sandra Hall

As I said, I downloaded my paramount app outside of Apple TV, but rather online. The download prompted me to create a sign in account which the Apple version did not. Also the online version allowed me to pick the lower priced option of $4.99 w/commercials. I then downloaded the device on my IPhone and IPad. Both required me to sign in to my newly created paramount account and the rest is history, as they say. I should note that both the online and Apple versions of the app appear to be exactly the same. The online version does give us an opportunity to select your own monthly subscription. That was my experience, I don't know if it was for others.

Feb 23, 2022 4:27 PM in response to bxsherman

Yes, I thing like cfondacci too.

They are the same channel provider, the same price with Apple TV+ and directly on Paramount+, the same login from my apple email account. And I can't use the Paramount+ app directly.

Is the most strange thing that I will need to cancel my Paramount+ inside Apple TV+ app to have it signed again by the Paramount+ running inside Apple TV.

wear-do.

Feb 26, 2022 4:44 PM in response to bxsherman

Not sure my problem is exactly the same. I took the free week of Paramount+ with the Paramount+ app I downloaded from the App Store on my Apple TV. I let it roll over and charge me for the first month through my iTunes account, watching 1883, which was the original motivation. It rolled over again, charging me for an additional month yesterday, again through my iTunes account. However, starting last night, the Paramount+ app wants me to sign in or restore purchase through iTunes. I don't think I ever had login credentials and my Apple ID & password don't work. When I try to restore purchase, Paramount+ reports that I don't have a subscription. I sure would appreciate any help getting Paramount+ back online. Thanks!

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Sign into Paramount Plus on Apple TV

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