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Sign into Paramount Plus on Apple TV

Subscribed on Apple TV, downloaded the App, cannot restore purchase. Says I had a subscription and I should sign up again. Works fine when I access it through the Apple TV app.


Apple TV 4K, tvOS 14

Posted on Mar 8, 2021 4:05 PM

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Posted on Mar 9, 2021 2:36 AM

A Paramount+ subscription started outside of the Apple TV app, will require its own app.

A Paramount+ Channel subscription started inside of the Apple TV app, will require it to be viewed in the Apple TV app.

These two types of subscriptions are generally not exchangeable (although content providers can make provisions for a one-way crossover).

72 replies

Jul 9, 2021 12:42 PM in response to Phil0124

That wouldn’t be an issue ( only using the Apple TV app) if it actually provided the same content . Not sure why they wouldn’t put the big brother live feeds on the Apple version of the app had I known that I wouldn’t have used Apple for my service provider for cbs . I use Apple TV so it’s nice having all my apps in one place and one bill but looks like I will need to cancel paramount with Apple and get another subscription thru them directly lol first would problems

Jul 15, 2021 9:09 AM in response to chrisahunter

chrisahunter wrote:

Dear Apple,
I paid for Paramount+ on my Apple TV, and I subscribe to every **** service you offer, including Apple TV+. Now, please allow me to watch it on my Mac when signed in with my Apple ID.
Kindest Possible Regards,
Hunter

Apple is not limiting this in any way. It's up to Paramount. Also, this is a user to user forum. Apple is not here.


If you subscribed through the Paramount+ App on your Apple TV then you can use that subscription on Paramount's website. But you cannot use it through the Paramount+ Channel inside the Apple TV App.


If you subscribed through the Paramount+ Channel in the Apple TV App on your Apple TV or other device with the Apple TV app, you can go to the Paramount website and link that subscription to a Paramount account so you can use it on the standalone Paramount+ app or their website.


See here: Link-> https://help.paramountplus.com/s/article/PD-I-m-an-Apple-TV-channels-customer-Can-I-stream-Paramount-via-the-Apple-TV-app#ATVP

If you've signed up for Paramount+ via Apple TV channels, just go to paramountplus.com/apple. You will have to verify your Apple ID on paramountplus.com only once.

After you have verified your account and created a Paramount+ username and password, you can sign in using the log-in credentials you just created (not your Apple ID) on paramountplus.com or the Paramount+ app.




Jul 21, 2021 4:24 PM in response to Phil0124


Phil0124 wrote:

The Channel subscription inside the Apple TV App and the Paramount+ standalone App subscription are 2 different things.
That is indeed confusing. If you subscribed directly to the standalone Paramount+ App, it will not validate in the Paramount+ channel within the Apple TV App. Unfortunately at this time , there does not appear to be a way to get the standalone Paramount+ subscription too work with the Apple TV App Paramount+ channel.


The reverse however is possible. If you started a subscription for the Paramount+ channel within the Apple TV App, then Paramount has a way to link that subscription to a regular Paramount+ account that can be used in their Standalone App in most devices and their website.

Link-> https://help.paramountplus.com/s/article/PD-I-m-an-Apple-TV-channels-customer-Can-I-stream-Paramount-via-the-Apple-TV-app#ATVP
If you've signed up for Paramount+ via Apple TV channels, just go to paramountplus.com/apple. You will have to verify your Apple ID on paramountplus.com only once.
After you have verified your account and created a Paramount+ username and password, you can sign in using the log-in credentials you just created (not your Apple ID) on paramountplus.com or the Paramount+ app.


Except this doesn't work in other countries, like Canada, where going to paramountplus.com/apple simply redirects the user to the /ca/ page https://www.paramountplus.com/ca/

Adding "/apple" to that URL https://www.paramountplus.com/ca/apple/ also does nothing (404 page), nor is there any way to navigate or search for any such region-specific help on the CA site, it all loops back to that useless help page quoted (for Canadian users it is useless) .

So, for anyone not in the good ol' US of A it is garbage, I'm forced to email them instead, to which I'll probably waste a week explaining the issue or linking them here. I (understandably, I think) prefer to minimize the number of companies that have my credit card details, I'd rather trust apple with this than Paramount.


And, I'm attempting to rewatch paramount+ episodes (through the AppleTV app) that I've always had access to before (including up to the date I changed my email), that suddenly are asking me to sign into paramount+ (creating an account there offers no way to specify an apple ID), simply because I changed the email associated with my Apple ID. Logging out completely of all apple ID services and logging back in, nothing. I even cancelled my subscription and resubscribed under since that has the current email... nothing (but it doesn't cancel right away so maybe the issue is there). But, I KNOW that I should have access to these same episodes and mysteriously don't. My next step is a complete reset of my ATV, re-login, and never ever touching the crappy Paramount+ app ever again (installed it out of curiosity, and, as others have mentioned it borked my existing, watchable shows immediately afterwards, so that random episodes demand the Paramount+ app that can't be logged into lol). There is a bug or a problem here.


Sep 5, 2021 1:43 AM in response to bxsherman

I recommend subscribing through paramount to use on more devices. Also as other ppl mentioned certain episodes and seasons are not available. Annoyingly they will still be there on the apple tv app but will just want you to buy them? When you watch paramount thru the paramount app what you see is what you get…

Dec 22, 2021 9:09 AM in response to bxsherman

I had this very same issue so I dowloaded Paramount + to the Apple TV portion of my app and it downloaded and allowed me to sign in with the account I had created on my MacBook. To this date, I cannot delete the original Paramount+ on my Apple TV + screen. But I just used the icon on the main screen of Apple TV. The other Paramount + icon does not offer a place to sign-in so you can't reduce the monthly price from $9.99 to $4.99. I'm a recent cord-cutter and am not interested in getting streaming fees which take me right back to where I was prior to cutting the cord. I hope this helps someone, I worked on this for days.

Dec 27, 2021 7:06 AM in response to ITPro43207

I actually went into Apple TV settings, cancelled the "1 month, free trial" option and signed into the Paramount+ app online to create my account. From there I downloaded the new version of the app to my MacBook, which then transferred that app to my IPad and Apple TV on my smart TV. This also discontinued the $9.99 monthly fee for commercial-free episodes, and allowed me to sign up for a $4.99 monthly subscription fee. An option that did not come with the original Apple TV option. I'm cutting the cord and do not care about commercials as much as I do content of programming and pricing. My mute button works just fine.

Dec 29, 2021 8:56 AM in response to cfondacci

That doesn’t happen on my iPad. I subscribed to Paramount + through Apple on my Apple TV. I can watch Paramount + through the Apple tv app ONLY on my tv (Apple TV box is hooked up to that). If I want to watch Paramount + on my iPad I have to go through the paramount + app. If I try through the Apple TV app, I get a pop up that asks me to sign up for Paramount +. They also don’t always sync.

Dec 30, 2021 4:42 AM in response to Sandra Hall

As I said, I downloaded my paramount app outside of Apple TV, but rather online. The download prompted me to create a sign in account which the Apple version did not. Also the online version allowed me to pick the lower priced option of $4.99 w/commercials. I then downloaded the device on my IPhone and IPad. Both required me to sign in to my newly created paramount account and the rest is history, as they say. I should note that both the online and Apple versions of the app appear to be exactly the same. The online version does give us an opportunity to select your own monthly subscription. That was my experience, I don't know if it was for others.

Feb 23, 2022 4:27 PM in response to bxsherman

Yes, I thing like cfondacci too.

They are the same channel provider, the same price with Apple TV+ and directly on Paramount+, the same login from my apple email account. And I can't use the Paramount+ app directly.

Is the most strange thing that I will need to cancel my Paramount+ inside Apple TV+ app to have it signed again by the Paramount+ running inside Apple TV.

wear-do.

Feb 26, 2022 4:44 PM in response to bxsherman

Not sure my problem is exactly the same. I took the free week of Paramount+ with the Paramount+ app I downloaded from the App Store on my Apple TV. I let it roll over and charge me for the first month through my iTunes account, watching 1883, which was the original motivation. It rolled over again, charging me for an additional month yesterday, again through my iTunes account. However, starting last night, the Paramount+ app wants me to sign in or restore purchase through iTunes. I don't think I ever had login credentials and my Apple ID & password don't work. When I try to restore purchase, Paramount+ reports that I don't have a subscription. I sure would appreciate any help getting Paramount+ back online. Thanks!

Feb 26, 2022 6:12 PM in response to JPHanuman

I had similar trouble here. Before I bought an new Apple TV I was using Paramount+ inside Apple TV+ app on a Samsung Smart TV.

Then when my new Apple TV came, I was surprised to have a Paramount+ Standalone app, so, I try it, with no exit.

Worked only inside Apple TV+ app.

And the strange thing was that some times I clicked on a movie from Paramount to watch and it try do open it on Amazon Prime (that I have too, and knew that exist a Paramount+ inside of it too, but knew that it won't open the Apple TV+ Paramount on it.)

All strange behaviors. Paramount+ exist inside almost every suite of iTV Providers but they are not interchangeable.

So, to fix those erroneous behaviors, I prefer to cancel my Paramount signature inside Apple TV+ app, and then sign in from the Paramount+ standalone app, with a new subscription.

That fix everything.

Apple TV now recognized it and even from inside Apple TV+ (that is inside the set top box Apple TV, rsrsrsrsr) it call the right app.

All of this is like parallel universes that all have Paramount+, but they are not the same...

lol

;)

Sign into Paramount Plus on Apple TV

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