Apple CarPlay keeps disconnecting (2021)

So rather than be upset at Kia, you will blame the phone?

I did the same for a week in a rental Jeep Compass two months ago and had zero CarPlay issues.

Ultimately you have to go with what works for you; if CarPlay didn’t work I’d rather just keep my iPhone paired just over Bluetooth.

Third party cords may have dubious shielding that could cause RF interference that interferes with CarPlay.

It’s not “use our cord,” it’s “use a quality cord.”

As an example, the $5 brightly colored cords in a jar at the register at your local gas station are unlikely to be quality cords.

I called Kia as you requested, got zero help.

I used an Android phone and it worked perfectly for 7 hours straight.

Tried my phone on another car and disconnected in seconds, android again perfect.

Am I missing something ? It used to work great and now doesn't at all.

Only updates were to my phone with Apple.

Now it's useless.

I'm not mad either, I just want what I paid for. What I continue to pay for, a service that doesn't work.

if you have something that works you usually do not change. I have a brand new G90 Ultimate …..if this firmware does not work AND the tech can’t find solution Genesis needs to remove mine and install one of the new systems in my car!

Never said it was, but a bad cord can cause issues.

Check with Peugeot to see if they have a firmware update. Many with Peugeots have also reported having to reset their entertainment systems to factory defaults.

It looks like Peugeot head ends might be made by Magneti Marelli S.p.A, who also make head ends for some BMW models as well as Alfa Romeo.

It's the same version I downloaded two months ago to see if I can update it on my 2021 Elantra. Not a different version number. Same as what is currently on my Elantra when I bought the car on 5/14/21.

Sounds like the cable isn't making proper contact with the phone.

Even brand new cables can be bad, so you may want to try using another.

You may also want to double check there is no lint or other debris in your Lightning connector; if there is you may be able to dislodge it with compressed air or by very, very careful use of a toothpick.

I also had your thoughts: Charging and data exchange with all the tested cables works fine.

Also cleaning the port with a tooth brush didn’t help - moreover it’s a three week old iPhone 12 Pro.

All my other iPhones work fine connected with CarPlay.

„Does it occur if you don't move the phone at all?“

Usually this would be beyond the typical use case while being connected via CarPlay as there’s always some movement driving. But I can tell that without touching the phone and driving it also disconnects and reconnects randomly.

I have been using CarPlay since I bought my new 2021 Subaru Forester two weeks ago. I was just thinking yesterday how awesome it is and how grateful I am for this big upgrade since my 2012 Impreza had nothing like CarPlay. Then today, out of nowhere, it stopped working. I’d unplug and replug and sometimes it would work for a few minutes before dropping. This happened many times. I’ve been very disappointed to see that there are many, many similar complaints on various threads but no substantive solutions. I tried most of the quick fixes but need something that actually lasts. I’m feeling crestfallen after really starting to love CarPlay as one of the most appealing Features of my much loved new Subie. Apple, Please help!

From what I see there are probably thousands of people with an Apple CarPlay that does not work in their cars.I don’t see Apple coming out with anything in their IOS to fix the issue. It appears to be an interface problem. Apple and the car entertainment systems need to get together for a solution or the car manufacturers need to drop this as a selling feature for the cars. If this many guns failed to work properly they would have a recall but then again recalls cast the manufacture $$$$$$$

You can’t tell me Apple does not read these post???? I work for a major company and know when it comes to their business and what people are saying about it …they have people reading comments on many different social medias At this point we need help

Then what you are saying is Apple never writes bad code. Do you work for Apple?Come on ….I work for a chip making company and no one is perfect. Most of us in the forum are PAST all of the “did you try” . We have tried everything. What Apple done except playing the Blame Game

No, I don’t work for Apple.

However, were it Apple’s code CarPlay wouldn’t work for anyone, and I have yet to see it fail across a variety of personal and rental cars.

When something works across a variety of platforms except for A and B, it’s usually an issue with A and B.

I would say ALL car manufactures outsource their head units. I have a friend who has a Toyota vehicle and he said his car has the same issue mine but more sporadic and I have read many on other car forums say they also have connection issues. From working at a chip making company I know car manufacture change electronic equipment supplier all of the time and it is not always because they are having issues.

Genesis has told me it is 3 of 10 of the G90s that don't work not all of them. I have owned 2 that failed . If 3 of 10 brake systems failed there would be a massive recall!!!!!

Same for me and my 2021 Elantra. It disconnects at exactly the same spot for several spots on my commutes. Never had this problem when I had my 2012 and 2016 Elantra with wired CarPlay. those of us who bought new cars advertised with wireless Apple CarPlay are not able to use wireless carplay at its full functionality and don't have the option of just plugging it into the USB port any more to get it to work correctly. Stay tuned ...

[Edited by Moderator]