Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina update issue

I am attempting to upgrade to Catalina from High Sierra, but for the three times I've tried, I keep getting an error message that says "An unexpected error occurred while moving files to the final destination." What am I doing wrong or how can I resolve this issue so I can successfully update to Catalina?




Posted on Mar 10, 2021 4:15 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2021 4:36 AM

B-Rod1984 wrote:

I am attempting to upgrade to Catalina from High Sierra, but for the three times I've tried, I keep getting an error message that says "An unexpected error occurred while moving files to the final destination." What am I doing wrong or how can I resolve this issue so I can successfully update to Catalina?





If you have issue— verify you are using the Safari browser to download/initiate the macOS links:

older macOS installer backups on this server:

https://support.apple.com/en-gb/HT211683



2 replies
Question marked as Top-ranking reply

Mar 10, 2021 4:36 AM in response to B-Rod1984

B-Rod1984 wrote:

I am attempting to upgrade to Catalina from High Sierra, but for the three times I've tried, I keep getting an error message that says "An unexpected error occurred while moving files to the final destination." What am I doing wrong or how can I resolve this issue so I can successfully update to Catalina?





If you have issue— verify you are using the Safari browser to download/initiate the macOS links:

older macOS installer backups on this server:

https://support.apple.com/en-gb/HT211683



Catalina update issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.