You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS 11.2.2 Open Scanner doesn't work image capture error

I updated my MacBook Air (M1 2020) to Big Sur OS 11.2.2 and it no longer can scan.

I have an Epson and HP multi function printer on my network. Both print normally.

When selecting Scan>Open Scanner nothing happens.

I downloaded the latest drivers for each, still nothing.

Following the Apple help files for OS 11 I tried to import from scanner in Preview.

The Scanner appears, and then I get "The operation couldn't be completed." screenshot attached.

Epson Scan ap (terrible) works, HP does not.


MacBook

Posted on Mar 10, 2021 11:14 AM

Reply
1 reply

OS 11.2.2 Open Scanner doesn't work image capture error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.