bellsouth.net email not working iOS 14.4.1

After updating to iOS 14.4.1 one of my 2 Bellsouth.net (ATT) email accounts stopped working. It keeps saying the password has not been entered, which of course I’ve entered a dozen times. ATT says it is an Apple issue, since I can access the account on my computer. All advice appreciated!

iPhone 11

Posted on Mar 12, 2021 8:33 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2021 7:32 AM

Premeau wrote:

Hi Sandy,

I just spent the last hour scavenging the internet with the same problem.
Lawrence's info clicked with something I read in the beginning, there is something you need called "secure mail key"
you get this when you log into att.com with your bellsouth.net ID.

Go to Profile
-> Scroll to bottom of page, left side under My Linked Accounts
---->Click "Manage Secure Email Key"
-------> Name it: "IPhone" (or whatever), then click next and a key will come on the screen.
------------>Start the process of creating a new email account with the other option from the beginning and us the Secure email key for your password and the iPhone will do the rest.

That is incredibly helpful. Do you mind if I reuse your post for others with this problem?


52 replies

Apr 24, 2021 9:18 AM in response to Premeau

Hi Premeau.

THIS DOES WORK!! Thanks so much!

I wanted to provide you and the discussion panel with an update. When lirose posted earlier that this worked I couldn’t log into AT&T due to a password issue. Because my Bellsouth account was grandfathered in I had been able to retrieve my email on my iPhone with an old password (prior to this last update) even though a few years ago I set up a different password when I had received an email to do so from Currently (AT&T Yahoo). So now everything is working. Thanks also lirose for your explanation of your process of adding the secured email key.

Jun 1, 2021 10:46 AM in response to Premeau

THANK YOU!! I was having the same issue for the last 2 days. I unfortunately could not locate the secure mail key through my AT&T account by the steps you provided - but previously had obtained a secure mail key that I "saved" elsewhere. When I entered it - the email seems to be working now. I do find that every update from Apple resets some feature or another and until there is an issue you have no idea!


Apr 24, 2021 7:03 PM in response to ask_ford

By the way I’m on 14.4.2 and have had no problems using Apple Mail since I went on 14.4.2 with getting and sending my ATT email using Apple App.

my problems started when I was on a desktop and changed my password. When I tried to enter the New password on my IPhone and IPad, the ATT/Yahoo side gets misdirected and lost! Yes I could switch to secure key but WHY? ATT has stated Oauth is more Secure than using a security key. I read that on ATT.com And on ATT.com it says the APPLE Mail APP uses Oauth, so we shouldn’t have to switch to a security key. BUT somebody doesn’t have the connections between APPLE Mail and Currently ATT Yahoo Email working with Oauth, it seems? I prefer they get it fix, and I want to use the more secure method of Security that ATT prefers and I think APPLE also prefers, Oauth, instead of secure key. That was their original intent, I believe, from what I read on ATT.COM

My Yahoo email account is still functioning properly using APPLE Mail APP. I haven’t had to change anything on it. Why ATT, and not YAHOO too?

I would expect Yahoo to use the better security method too, Oauth.


I still ask, anybody at ATT or APPLE know when this problem with Apple Mail and ATT email Currently... will be fixed?

Thanks

Apr 17, 2021 8:22 AM in response to Jimbo_007

My Bellsouth email also quit working after the IOS update in March 2021. It’s also saying password not entered and of course the password is there. I too deleted the account and tried to reenter the account but it will not accept it due to the password problem. The account is accessible on my Windows based laptop and was working fine on my iPhone and iPad until the last update. PLEASE HELP.

Apr 18, 2021 7:44 AM in response to lirose

Thanks. This doesn’t work for me. I cannot log into AT&T with my Bellsouth account as I no longer have them as a provider, even though my email account was working before update. Several years ago I had received an email from Yahoo! that they were taking over service of AT&T’s email so I set up a new password with them for my Bellsouth account. This sounds crazy but that works on my Windows laptop through the Yahoo currently login. BUT on my iPhone my old password for Bellsouth on the att.net did work before the update.

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bellsouth.net email not working iOS 14.4.1

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