bellsouth.net email not working iOS 14.4.1

After updating to iOS 14.4.1 one of my 2 Bellsouth.net (ATT) email accounts stopped working. It keeps saying the password has not been entered, which of course I’ve entered a dozen times. ATT says it is an Apple issue, since I can access the account on my computer. All advice appreciated!

iPhone 11

Posted on Mar 12, 2021 8:33 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2021 7:32 AM

Premeau wrote:

Hi Sandy,

I just spent the last hour scavenging the internet with the same problem.
Lawrence's info clicked with something I read in the beginning, there is something you need called "secure mail key"
you get this when you log into att.com with your bellsouth.net ID.

Go to Profile
-> Scroll to bottom of page, left side under My Linked Accounts
---->Click "Manage Secure Email Key"
-------> Name it: "IPhone" (or whatever), then click next and a key will come on the screen.
------------>Start the process of creating a new email account with the other option from the beginning and us the Secure email key for your password and the iPhone will do the rest.

That is incredibly helpful. Do you mind if I reuse your post for others with this problem?


52 replies

Apr 24, 2021 6:29 PM in response to lirose

Att tells me to use browser instead of Apple Mail App on my iPhone and IPad. They say their working on fixing it. Yahoo/ATT switched something (Currently?) and now I can’t add my ATT email to APPLE Mail App using the Yahoo choice. I also tried the “Other” choice but I haven’t been able to get the correct answers to the Ingoing Mail Server and the Outgoing Mail Server yet. Does anybody know them?


I prefer to use Oauth instead of SecureKey too!

Att support at first wanted me to set up a key, but after reading more, I see the Apple Mail App has Oauth in it.


The lack of good communication coming from our vendors about this Email problem is also very sad. I would hope both Apple and Att would send out communications to each of us that have been effected. Both should know who we are that are using the Apple Mail App for Att email. These have been my two most trusted I.T. Vendors.


I think Apple Mail may need to be updated to handle changes for Att email.

Currently.ATT?


Anybody at Apple or ATT that can get with Apple/ATT to get Apple Mail working correctly again with the New ATT email settings?

Thanks

Apr 25, 2021 7:46 PM in response to Lawrence Finch

I know other ATT email users that are using IOS devices and have not been effected. And I believe it is because they didn’t change their passwords and are working without any problems, as long as they don’t change their ATT email/Account passwords. And yes they are on the newest flavor of IOS.

I think it has something to do with the

https://currently.att.yahoo.com/ changes.


I Wish APPLE would add ATT as a Choice in their Mail APP, and if necessary add the other top Internet Providers (To show no biases) and make it very easy for us non technical customers to add their email accounts easily.


To me the APPLE IOS Mail APP is a neutral choice for using as a email APP.

They are NOT trying to sell or advertise anything in the APP, that I can remember.

They have a record and reputation of Super Tight Security. So that is why I wish they would stay neutral and make it show that they are neutral by fixing the Mail add account feature to Show ATT as a Choice, and Yahoo as it’s own Choice, and all the others too, Please?


May 4, 2021 7:00 PM in response to ask_ford

I am still having issues with bellsouth email I deleted the account on my phone and now I can’t add it back because it’s asking me for a password which has been entered a zillion times I too am grandfathered in had this account since the beginning of time? Please help? I can access it from my computer but not my phone😩

Jun 21, 2021 9:47 AM in response to HelpMeFigureOut7

Further, I have a Yahoo account that isn't letting me reset my password on my new iPhone 12 and is locking up whenever I try, Att was of no help becuse they said if I cnage my password again through them, my laptop email might not work No can do. When I follow the instructions on creating a secure mail key on myatt, I can't access either a "create a secure mail key, or "manage a secure mail key". I cannot find it anywhere. When I try support, it just keeps getting me into the same loop. I'm getting email on my laptio and my old iPhone 7, but not the new one no matter what I try. The new user name and password I set up for ATT does not work on my new iPhone.

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bellsouth.net email not working iOS 14.4.1

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