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Unable to complete update

I have a new iPhone SE. I have IOS 14.4.1 awaiting to be downloaded and installed. Clicking 'Download and Install' link take me to page to 'Enter your password' under which are the 6 circles for the digits. Now the problem not getting keyboard up to enter digits !!! what's going on.


I've restarted iPhone in case there was a hiccup but to no avail. I don't wish to reset


Appreciate a resolution.

iPhone SE

Posted on Mar 13, 2021 12:12 AM

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2 replies

Mar 13, 2021 12:20 AM in response to majestic100

Use internet speed over 15 Mbps (both download and upload) speed for error free update. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails: - Use iTunes or Finder (for MacOS Catalina+) to update your device instead of over-the-air


Unable to complete update

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