iPhone text messages disappeared

Hi, as i mentioned above...over the weekend I attempted to restore by my backup that ran the day before the loss. I did not get everything back. I am very frustrated. It appears i go back most of my messages from my one daughter as i scrolled back the history for some time, however no attachments, photos, videos she has sent me in her text were there. All gone.

Many photos/ small videos of grandchildren over last 2yrs. She lives across country, i will have to try to get them all back when visit. Also i have 3 daughters, we keep a running text, or did. Those did not reload. They are all gone and should have been in the backup. of course this is just spot checking as much as i can see, who knows what else is lost.

Apple.....What is going on????? any solutions.?

Iphone 7+ "keep for ever" . did all the tricks, turning things on off, etc.

I have exactly the same issue - about 5 of my main contacts have lost all history. Have spent hours on this with Optus and Apple but no one can help. Have tried all fixes mentioned. Now, today my email signatures have all disappeared from Mac Mail... I wonder if this is an iCloud issue - but HOW DO YOU GET ANYONE TO HELP????

This totally sucks. I'm having the same issue, and your situation is not giving me much hope. I use texts pretty much like Slack and I really can't afford to lose reams of text chains for no apparent reason.

Yes! This works!!! Thank you thank you thank you for sharing this. Such an easy fix. iMessage wasn’t turned on in my iCloud settings. As soon as I turned it on, my messages started downloading from iCloud and everything is back. Yay!

Number one didn’t work. My entire text thread was deleted.

gave iPad and the same thread was missing on the iPad.

did the complete restore and that didn’t work either. I called apple and after about 30 minutes of chatting they tell me the text messages are not stored on the cloud. I find that hard to believe but that is what they said.

I’ve called and talked to apple support and escalated to supervisor level...long story short Apple stated it’s our problem and they have no solution

Same problem. This has happened a few times. All my settings are correct. It's not me. It's the system. wth????

It doesn’t show. As long as you disabled messages in iCloud and then clicked on download messages that will be all you can do. Wait and see what happens.

just noticed, any photos or videos or links attached to other messages from other contacts are also all gone.

so i typically don't save them, and can look at them in the info section of the sender, but there is nothing left, and also nothing i sent them.

i want to add to this thread. I have several contacts whose messages come through in iMessage, but the moment I open the thread, the message disappears and all I see are old messages (which are always stuck at the same previous date) and it repeatedly does this just for a few *important* contacts! And interestingly, usually when you get a new message the conversation populates to the top of the iMessage thread list, but the contacts will then disappear from my conversations list and be found further down as an old conversation thread and the new message content will have disappeared. I’ve already done everything suggested with restarting, Backups, iMessage delete settings, re-entering the contacts as new contacts. Nothing is working!

I am having the same problem. Lost all the text messages from my mum :(

I am using iCloud sync. I have tried all the solutions suggested. I am EXTREMELY upset. I thought having my messages on iCloud would be safer than on my phone (Xs).

Spend an afternoon at Apple- after hours on phone to Apple and Optus- completely reloaded my phone software and reconnected to ICloud and still same problem - just with certain- key contacts and top conversations- The Genius said he’s never seen this before and could not suggest anything else … all my other iCloud data has reloaded perfectly… I’ve spent far too long on this but really losing confidence in the cloud I must say.

Apple say it is Optus, Optus say it is Apple. Still no resolution and missing many message histories now. The other thing that is now happening is that my phone is signing me out if all my past group conversations- Apple HELP!

Why Is this problem never been fixed by Apple? I now have a Iphone11 and it still deletes old texts. Why??! Even though I set phone to keep messages forever. Why do I need to restore the phone from ITunes? Why do I need to download a third party app to recover them? This is beyond frustrating! APPLE PLEASE FIX THIS!!!