Help! Apple! Same crap on iPhoneSE.
Suddenly discovered, today, missing from my text message threads:
(1) two long-running conversations—like 3+ years—my primary contacts!
(2) half the messages from yesterday!! All mportant new business contacts—
Poof, GONE
but SOME of yesterdays messages still there...
Do I need to switch to Android to protect my data!!?
- Restarted iPhone twice. Nada
- Erased entire phone. Restored to backup from this AM 8/2, messages still missing.
- Erased again, and restored again to backup as of 7/29. Messages still gone.
But the restore gave me OTHER messages and photos added AFTER THE SELECTED RESTORED BACKUP DATE.
So backing up to a prior date is an illusion! 😡
My settings (always):
- iCloud set to include Messages
- Message settings save them “Forever”
i did try turning (include messages in iCloud backup) off then back on as suggested by user above; got same message that iCloud and iMessage do not match. WHAT DOES THAT MEAN?!?
My correspondents in missing threads are both Android and iPhone users.
My iCloud storage was getting full before this happened—I deleted a few videos and messages. After the restore, the intentional deletes are all back!! But not the missing threads.
This is a disturbing betrayal by Apple.
My entire relationship of 3 years is documented on my phone plus important business exchanges now lost—and I pay for iCloud backup!!