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User profile for user: Qmaks009
Qmaks009 Author
User level: Level 1
4 points

Iphone 5 is disabled

Hello, my Iphone 5 is disabled, and i can't connect it with ITunes error 0xE8000015

Posted on Mar 14, 2021 4:12 AM

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Posted on Mar 14, 2021 4:19 AM

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Mar 14, 2021 4:19 AM in response to Qmaks009

Connect iPhone to Computer / Mac


Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]


You haven't mentioned whether you have a PC or Mac. However...


  1. Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
  2. If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  3. If your computer is a...
    1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
    2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
  4. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  5. See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...


If you are experiencing an issue not listed here, contact support

Reply

Iphone 5 is disabled

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