My wife's iPhone 7 cannot complete an important app download that she needs. Every time she tries to to download she gets a "payment not completed" error message. I made sure her credit card is added correctly. This is for a no cost app so I can't think of anything else to do. Any help is greatly welcome.
Thanks
iPhone 7
Hello kdeisher,
Welcome to Apple Support Communities! We understand wanting to make sure that your wife is able to download the apps that she needs from the App Store.
Does this occur with all apps that your wife attempts to download?
If so, since you were already able to try verifying the payment method on file is updated and correct, we'd recommending contacting Apple Support to speak with their Apple ID billing team. You can reach out to them here: Get Support
Regards.
Thanks. I will reach out to them. And yes, it happens with any app she tries to download.
App store payment not completed
