Logitech Webcam keeps cutting off during recordings on Quicktime

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Level 1

8 points

Logitech Webcam keeps cutting off during recordings on Quicktime

Every time I record a video on QuickTime using my Logitech webcam the video recording either skips a bunch, or just ends the recording entirely.

MacBook

Posted on Mar 16, 2021 9:30 AM

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Answer 1

Erica_S1

Community Specialist

Mar 17, 2021 8:31 AM in response to MCastle124

Hi there MCastle124,

We understand you're experiencing an issue with your webcam skipping or ending the recording unexpectedly on your MacBook, and we'd like to see if we can assist.

Do you experience the same issue with the built-in camera on your MacBook?

Also, restart your Mac, and check for the issue again: Log out, sleep, wake, restart, or shut down your Mac

If the issue persists, restart in safe mode, and try recording there: How to use safe mode on your Mac

Cheers!

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Answer 2

Erica_S1

Community Specialist

Mar 17, 2021 8:52 AM in response to MCastle124

MCastle124,

Thanks for that additional information.

Since the issue only occurs with the Logitech webcam, try the troubleshooting steps here: Improving the image quality for Logitech Webcams

For additional assistance from here, continue working with the webcam manufacturer through that link.

Take care.

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Answer 3

MCastle124 Author

Level 1

8 points

Mar 18, 2021 1:10 PM in response to Erica_S1

That link you provided for improving the image quality for Logitech Webcams did not help. The problem is not the camera quality on my Logitech Webcam. In fact, the built in camera on my MacBook is way more blurry than the Logitech camera. The problem is whenever my Logitech Camera is recording a video on Quicktime, the video recording either cuts off before I end the recording, or it skips throughout the recordings. I'm not sure if it is a driver issue, or if it's related to the Cataline update.

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Answer 4

MCastle124 Author

Level 1

8 points

Mar 17, 2021 8:43 AM in response to Erica_S1

It doesn’t happen with my built in camera, but the camera quality is so grainy and blurry. I have to use a better quality camera for my zoom meetings and recordings.

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Answer 5

MCastle124 Author

Level 1

8 points

Mar 18, 2021 1:11 PM in response to Erica_S1

I did not mean to click "this reply solved my issue" because my issue is NOT resolved.

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Logitech Webcam keeps cutting off during recordings on Quicktime

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