I have already had my keyboard replaced (butterfly) but after about 18 months the same key as started to be unresponsive originally has started again (the command key)
I can't believe this on a laptop that cost me £3k!! It's been too long now for apple to replace it again so i'm left having to work on a laptop with a separate keyboard, which is ridiculous! Has anyone else had the same experience?
maizybelle123 wrote:
I have already had my keyboard replaced (butterfly) but after about 18 months the same key as started to be unresponsive originally has started again (the command key)
I can't believe this on a laptop that cost me £3k!! It's been too long now for apple to replace it again so i'm left having to work on a laptop with a separate keyboard, which is ridiculous! Has anyone else had the same experience?
Well you do not say what exact Mac— however all 3 generations of butterfly keyboard have caused issues...
You can try Apples cleaning method—How to clean the keyboard of your MacBook or MacBook Pro ...
If no resolve see if they will change it out again: https://support.apple.com/keyboard-service-program-for-mac-notebooks
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
submit your Apple Feedback http://www.apple.com/feedback
maizybelle123 wrote:
I have already had my keyboard replaced (butterfly) but after about 18 months the same key as started to be unresponsive originally has started again (the command key)
I can't believe this on a laptop that cost me £3k!! It's been too long now for apple to replace it again so i'm left having to work on a laptop with a separate keyboard, which is ridiculous! Has anyone else had the same experience?
Well you do not say what exact Mac— however all 3 generations of butterfly keyboard have caused issues...
You can try Apples cleaning method—How to clean the keyboard of your MacBook or MacBook Pro ...
If no resolve see if they will change it out again: https://support.apple.com/keyboard-service-program-for-mac-notebooks
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
submit your Apple Feedback http://www.apple.com/feedback
unresponsive key on keyboard (again)
