Iphone12 Pro Max Hacked
Hi everyone! I believe my iPhone 12Pro Max was hacked by my stalker. I had just picked up my new phone and was using the maps on the phone to head home when I got a text message asked if google could use my location. I clicked yes and placed my phone on my dash to head home. All of sudden my phone looked alittle strange (fonts) changed. I got home and decided to sign into my Apple ID to download my apps back onto my phone. At that time, I noticed that the App Store looked alittle strange so I reached out to apple and asked if there had been any new updates. The guy said,"As long as you are connecting thru your phone nothing can go wrong because apple carefully checks all of it apps." So I moved forward with downloading my apps but I kept being asking for my password which I had experienced before. So for each app I kept entering into my password.
Later that evening, I laid my phone down to cook and came back to see my phone to find my face-id was disabled and my phone was on the about page. That is not where I left it before laying it down. I immediately, downloaded Malwarebytes that didn't find any spyware or viruses on the phone. I immediately changed my apple-id and password and when I woke up the next morning I was signed out of my Apple ID and couldn't sign back in. My hacker even went as far to change the recovery code. I reached out to apple and took my phone in and they found something wrong with the software and did a re-install of the firmware/software and sent me back home. Got home and noticed the same issue. This time with no apps installed on the phone and my battery dying very fast, I schedule a new appointment with apple and they ran some test on the phone only to find more wrong with it. They sent it off and I am still waiting to get it back. It has been about 7 days to include weekends.
My question is, how do you protect your phone from getting hacked or attacked. I am very afraid now knowing that I thought I was getting an official request from google to use my location. I also thought I was really at the App Store. Is there something I missed when setting up my phone?