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My old iPhone was used by someone else and their Apple ID took over my current phone

My niece used an old iPhone before I was able to remove the device from my list. Her Apple ID took over my phone and her account got locked. I cannot update apps as her info displays on my phone. And there’s no list of devices available where I can remove the phone she used

Posted on Mar 18, 2021 8:46 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 19, 2021 11:51 AM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Mar 19, 2021 11:51 AM in response to aidee48

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



My old iPhone was used by someone else and their Apple ID took over my current phone

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