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Level 1

4 points

My phone appears to be frozen...help please

My phone is frozen and will not turn off.

iPhone XS Max, iOS 14

Posted on Mar 19, 2021 10:58 PM

Top-ranking reply

Level 8

35,891 points

Posted on Mar 20, 2021 11:23 PM

Hi Murphy2502,

Apple has a support page to help you:

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

Cheers

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