Newsroom Updates

> Introducing Apple Intelligence for iPhone, iPad, and Mac

> iOS 18 makes iPhone more personal, capable, and intelligent than ever

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Murphy2502 Author

Level 1

4 points

My phone appears to be frozen...help please

My phone is frozen and will not turn off.

iPhone XS Max, iOS 14

Posted on Mar 19, 2021 10:58 PM

Reply

Best reply

Level 8

35,080 points

Posted on Mar 20, 2021 11:23 PM

Hi Murphy2502,

Apple has a support page to help you:

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412

Cheers

View in context

Similar questions

1 reply

Best reply

Level 8

35,080 points

Mar 20, 2021 11:23 PM in response to Murphy2502

Hi Murphy2502,

Apple has a support page to help you:

If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412

Cheers

Reply

My phone appears to be frozen...help please

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up