Unable to complete download of any app in iPad Pro 12.9. Plenty of space available, strong WiFi. Have restarted device and restarted app store. Double-click button is barely visible in upper corner of window and it pulses but will not respond.

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Level 1

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Unable to complete download of any app in iPad Pro 12.9. Plenty of space available, strong WiFi. Have restarted device and restarted app store. Double-click button is barely visible in upper corner of window and it pulses but will not respond.

I have two iPad Pro 12.9 devices. Both will not complete dowload of any apps. Any suggestions? I've restarted several times, closed and opened app store. WiFi is strong. After entering Apple ID we get a Confirm Button to press...no response to clicking on this. An install button appears in the top left hand corner of the screen and it pulses but clicking on this does nothing.

Posted on Mar 21, 2021 12:21 PM

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Answer 1

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ChrisJ4203

Level 10

230,377 points

Mar 21, 2021 12:30 PM in response to ssbymail9

Are you clicking on the physical button, or are you trying to tap on the screen where you see that install button? It requires you to click on the physical button, not the screen.

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