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Image Capture: error 9937

I'm having problems to import from iPhone, however my Settings/Photos are already in Automatic mode

iPhone 8 Plus, iOS 13

Posted on Mar 22, 2021 6:20 AM

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Question marked as Top-ranking reply

Posted on Mar 22, 2021 8:10 AM

iOS lets you choose how media is transferred, but Automatic doesn’t seem to make the correct choice for all users.

You should be able to switch to Image Capture on your Mac, import the incompatible files, and then use a conversion tool, like iMazing HEIC Converter (free) for images, which runs on macOS 10.9 and later, and the free VLC, which lets you open and convert HEVC files.

The other possibility is that while you’re capturing images and videos in the compatible, older formats, your phone or tablet is exporting the wrong format. In that case, again go to Settings > Photos and change the transfer setting to Original and try again. For some reason, that fixes the import problem for some people, even though it seems counter-intuitive.


https://www.macworld.com/article/234342/how-to-solve-imagecapturecore-error-9937-when-importing-photos-and-videos-from-your-phone-to-your-m.html

1 reply
Question marked as Top-ranking reply

Mar 22, 2021 8:10 AM in response to above69

iOS lets you choose how media is transferred, but Automatic doesn’t seem to make the correct choice for all users.

You should be able to switch to Image Capture on your Mac, import the incompatible files, and then use a conversion tool, like iMazing HEIC Converter (free) for images, which runs on macOS 10.9 and later, and the free VLC, which lets you open and convert HEVC files.

The other possibility is that while you’re capturing images and videos in the compatible, older formats, your phone or tablet is exporting the wrong format. In that case, again go to Settings > Photos and change the transfer setting to Original and try again. For some reason, that fixes the import problem for some people, even though it seems counter-intuitive.


https://www.macworld.com/article/234342/how-to-solve-imagecapturecore-error-9937-when-importing-photos-and-videos-from-your-phone-to-your-m.html

Image Capture: error 9937

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