My MacBook Pro has taken to randomly restarting when two-finger scrolling on the trackpad.
Not every time I use the function, but sometimes 4 or 5 times over a couple of hours, sometimes goes days without.
If I use a mouse, then no problem, but who wants to keep moving from trackpad to mouse each time they want to scroll up and down!
Anyone have an idea what's going on/how to fix it?
MacBook Pro 15″, macOS 10.13
RobStacr wrote:
My MacBook Pro has taken to randomly restarting when two-finger scrolling on the trackpad.
Not every time I use the function, but sometimes 4 or 5 times over a couple of hours, sometimes goes days without.
If I use a mouse, then no problem, but who wants to keep moving from trackpad to mouse each time they want to scroll up and down!
Anyone have an idea what's going on/how to fix it?
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac restarted because of a problem - Apple Support
See if any code is generated— Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
You neglect to say what exact Mac this is...(?) There are some known issues with trackpad cable faults, especially the 2015 MBP, some 2014 for example.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
RobStacr wrote:
My MacBook Pro has taken to randomly restarting when two-finger scrolling on the trackpad.
Not every time I use the function, but sometimes 4 or 5 times over a couple of hours, sometimes goes days without.
If I use a mouse, then no problem, but who wants to keep moving from trackpad to mouse each time they want to scroll up and down!
Anyone have an idea what's going on/how to fix it?
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac restarted because of a problem - Apple Support
See if any code is generated— Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
You neglect to say what exact Mac this is...(?) There are some known issues with trackpad cable faults, especially the 2015 MBP, some 2014 for example.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Random restarts
