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My iPhone has been stuck on the Apple logo. What do I do?

My iPhone 12 Pro has been stuck on the Apple logo for about an hour now. I tried pressing the bottom and top volume buttons and holding down the power button. I can't restore my phone because my phone hasn't been backed up in months, so I clicked on 'update' to see if that'll work, but it just keeps disappearing and I keep doing this whole process all over again. It isn't working. What do I do?


iPhone 11 Pro

Posted on Mar 25, 2021 2:10 PM

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Posted on Mar 25, 2021 2:12 PM

Try things in these links:


If your [iOS 13 or higher] iPhone is stuck on the Apple logo - https://support.apple.com/HT210616


If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - https://support.apple.com/HT203899


If your iPhone, iPad, or iPod touch won't turn on or is frozen - https://support.apple.com/HT201412


If they do not work then follow the advice at the end of the links about contacting Apple.

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Question marked as Best reply

Mar 25, 2021 2:12 PM in response to samantharosecouto

Try things in these links:


If your [iOS 13 or higher] iPhone is stuck on the Apple logo - https://support.apple.com/HT210616


If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - https://support.apple.com/HT203899


If your iPhone, iPad, or iPod touch won't turn on or is frozen - https://support.apple.com/HT201412


If they do not work then follow the advice at the end of the links about contacting Apple.

Mar 25, 2021 5:23 PM in response to samantharosecouto

samantharosecouto wrote:

My iPhone 12 Pro has been stuck on the Apple logo for about an hour now. I tried pressing the bottom and top volume buttons and holding down the power button. I can't restore my phone because my phone hasn't been backed up in months, so I clicked on 'update' to see if that'll work, but it just keeps disappearing and I keep doing this whole process all over again. It isn't working. What do I do?

Sounds like your phone needs recovery.

Go here - If your iPhone is stuck on the Apple logo - Apple Support


For the underlined part:

oh great, your personal data will be lost

My iPhone has been stuck on the Apple logo. What do I do?

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