Has anyone had this problem, and know how to fix it?
My watch has problems loading the watchface for minutes. Then it loses connection and shows a standard watchface, which is not on my list of watch faces. Simultaneously the battery drains completely in a matter of few hours. It's an Apple Watch series 5, and has worked flawlessly since I bought it late 2019.
Apple Watch
This may be a sign hat your battery needs to be replaced. To understand Apple Watch performance and its relation to your battery, see:
Apple Watch Battery and Performance - Apple Support
“Battery life” is the amount of time your device runs before it needs to be recharged. “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Maximize both and you’ll get the most out of your Apple devices, no matter which ones you own. See the "Tips for Apple Watch" section in:
Batteries - Maximizing Performance - Apple
If the battery drains too fast after an update, see all the replies to:
Update 6.2.1 Battery Draining Too Quickly… - Apple Community
For repair & service:
watch Repair - Official Apple Support
watch Service Pricing - Apple Support
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
This may be a sign hat your battery needs to be replaced. To understand Apple Watch performance and its relation to your battery, see:
Apple Watch Battery and Performance - Apple Support
“Battery life” is the amount of time your device runs before it needs to be recharged. “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Maximize both and you’ll get the most out of your Apple devices, no matter which ones you own. See the "Tips for Apple Watch" section in:
Batteries - Maximizing Performance - Apple
If the battery drains too fast after an update, see all the replies to:
Update 6.2.1 Battery Draining Too Quickly… - Apple Community
For repair & service:
watch Repair - Official Apple Support
watch Service Pricing - Apple Support
The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
How to restart your Apple Watch - Apple Support
Restart your iPhone - Apple Support
If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.
Unpair and erase your Apple Watch - Apple Support
Set up your Apple Watch - Apple Support
Apple Watch loses connection and battery drains completely in 2 hours
