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Newest updates on phone, itunes and windows 10. Brand new iphone 12 pro max that was set up using bluetooth transfer from my old phone. No way itunes will recognize it. On another computer it gave error message OxE800000A
Hi there sunbow,
Welcome to Apple Support Communities. We're happy to help with your PC not recognizing the iPhone 12 Pro Max in iTunes. You can find the steps to resolve this error code here:
If your computer doesn't recognize your iPhone, iPad, or iPod
Let us know if you have any questions.
Have a great day!
Hello again sunbow,
Thanks for the follow-up info. You can find some steps to help with this trouble you're having backing up the iPhone 12 Pro Max here:
If you can't back up your iOS or iPadOS device to a computer or restore it from a backup
We hope this helps you.
Best regards!
I literally did all thise steps, some of them more than once. I then succeeded in backing up the iphone to an old computer which also had the latest version of itunes. Following that I tried again on my new computer and this time it recognized the device in This PC, so at least I had access to photos and videos as a hard drive
However it will not complete a backup in itunes. It creates a file in the MobileSync backup folder, but after hours that folder is empty.
Why does my ipad and my old phone backup in itunes just fine but my brand new iphone 12 either cant stay connected to itunes or fails to backup. Why does this new iphone backup to an old computer using the same software and same updated win 10? I am out of ideas
Then later it just went back to being inaccessible even as a drive on my computer. So frustrating when it connects once then later it just fails. No such problem with ipad or old iphone on this win 10 computer. I want to be able to access my phone contents, like 4K video or photo files and to back it up.
iphone 12 pro max unrecognized by itunes (windows 10)
