Iphone call transfer to Mac drops call

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Iphone call transfer to Mac drops call

I have the MacBook Air M1 and iPhone 11. If I make a call on my Mac, I can transfer it to my phone. If I make a call on my phone and transfer it to the Mac, the call gets immediately dropped. Have tried all known solutions - resetting network, Facetime, logging in and out, restarting etc. Please help!

MacBook Pro 13″, macOS 10.15

Posted on Mar 30, 2021 1:57 PM

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Answer 1

Mar 31, 2021 1:55 PM in response to simonwds

Hi simonwds,

We understand your calls aren't staying connected when transferring from the iPhone to the Mac, and we'd like to share some troubleshooting suggestions to resolve this. Make sure of the following:

Each device is signed in to iCloud with the same Apple ID.
Each device is signed in to FaceTime with the same Apple ID.
Each device has Wi-Fi turned on.
Each device is connected to the same network using Wi-Fi or Ethernet.
On your iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
On your iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
On your Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

If the issue remains, consider reaching out to Apple Support for further assistance - Contact Apple Support.

Thanks for posting in the Apple Support Communities forum.

Have a great week!

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Iphone call transfer to Mac drops call

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