The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My smart keyboard folio is 2 years old. It’s triggering “this accessory not supported” pop-ups constantly. I have taken all recommended steps to address the issue, but the problem persists. Is it possible these things wear out, and a new keyboard is needed?
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi
This alert is typically characteristic of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard is not repairable. The only remedy is replacement of the keyboard.
This alert is typically characteristic of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see.
The Smart folio keyboard is not repairable. The only remedy is replacement of the keyboard.
Super helpful! thank you so much.
Does an iPad “smart” keyboard need to be replaced after a time?
