Magic Keyboard for iPad not working

After this problem, I called the Apple support, but none of the followed procedure worked.

So I went to an Apple store and they directly verified that the Magic Keyboard is not working. They also tried the keyboard by attaching it to a different iPad with a previous software (14.0) and it and was not recognized (accessory not supported).

Something happened during the last update (14.4.2) that made it unusable. In my case the Magic Keyboard will be replaced under warranty next week.

Same issue. Went through support steps. Contacted support & went through their steps. Apple Support arranged an appointment w the Geek Squad @ Best Buy. First thing I had them do was attach the iPad to a new Magic Keyboard - worked like a charm. Whatever happened with the 14.4.2 update turned my Keyboard into a brick. New one (using warranty) on the way.

Good experience w Apple Support - they tried their best to fix the issue. Disappointed in the quality of the IOS update.

This was the response from Apple Not Happy…

Problem Description/Diagnosis

Issue: customer states that after updating both iPads that both of the smart keyboards are no longer working. 

Steps to Reproduce: Confirmed Keyboard is not responding on either iPad.

Tried the keyboard on a known good iPad and it does not work. 

Tried a known good keyboard and it does work. Confirmed all iPads are on the same software version.

Cleaned the bronze pins, still does not work. 

Restored the iPad and set up to factory settings. The keyboards are still not recognized by the iPad. 

Cosmetic Condition: Some grime on the magnetic connector area. 

Proposed Resolution: Replace the keyboards out of warranty for $135+tax each

Resolution: Customer Declined

Reason: Repair Cost

Spent a couple hours on the phone with support. Last solution was to attach the IPad to a Mac running ITunes and do an update through "restore." The suggestion was that maybe IPad didn't get a full update in the last updates. No acknowledgement that the 14.xx upgrades removed the Smart Keyboard as a recognized device.

Echoes of "battery gate."

I thought the same thing. It may still be a software issue, but I exchanged my keyboard and everything worked fine.

had the same issue after 14.6 update. Reset all settings just now and it started working again

I went to the Apple store today, they replace the 2 month old broken since update Keyboard with a new one. My iPad Pro literally doesn’t move from my desk. I Used my old keyboard to install latest update poof no more keyboard after updating . An update that bricks keyboards? I’ll be really hesitant to install future updates. Really weird

Don’t waste your time! If you Magic keyboard is not working due to software update, make sure to take it to Apple store. My keyboard was 9 months old and they checked the serial number and gave me a new keyboard.

Heres how i fix it- mine is ipad pro 11 2020 bought new magic keyboard- with the os 14.6 installed- the magic keyboard wont wont work.. the keys are not functioning.. the problem is in the icloud back up.. do not use the icloud back up to load up your new ipad or if you decided to reset it.. reinstall the ipad without using apple id.. then after installing the initial apps- try the keyboard( it will work) then put your apple id - install your apps..it work for me

Man, I actually took mine in after finding out my AppleCare+ covered my keyboard, 'cause I just assumed I broke it after too many opens/closes. I didn't even think about the update breaking it. Was 100% ready to pay $30 and burn an accidental repair. They replaced it for me free of charge. I'd probably have 'em take a look at it if this is an option for you.

My Magic Keyboard abruptly crumped. Worked fine one day, not at all the next. Stopped working entirely, will not transmit power to iPad Pro 12.9 when plugged in to power source through the port in the hinge, is not recognized by the iPad either on 14.4.2 or with the new 14.5 update, and no typing or trackpad action shows up. I took it to an Apple Service Provider who confirmed that it was not working and it has been sent back to Apple under warranty. I have had it for 9 months. No abuse, no getting it wet, has not been dropped on the floor, no usage of offbrand chargers or cables, nothing that I can recall. It was not getting heavy usage, either (not a lot of hinge flexing). No funny smells, no weird sizzling sounds, just dead as a doornail. We'll see what Apple can do about it. It's not available on the online Apple Store anymore so I hope they have some old new stock to replace it, especially for $329.

I had the exact same problem with iPad Pro and Apple magic keyboard.

contacted Apple support, followed all of their suggestions. No help.

Finally as per Apple support advice, conatcted Apple Service Lab. Gave them the iPad + Magic Keyboard. They tried to claim it was my fault !!! But eventaully replaced the keyboard with a new one.

The new Magic keyboard kind of works. But not consistently. Sometimes there is no response. Othertimes there is no cursor.

Looks like a product to AVOID !

Hey Mr.M0NK,

It sounds like you're having issues with your keyboard not connecting to your iPad. We can understand wanting to get that resolved. We want to help.

We'd recommend trying the steps here: Use your Smart Keyboard Folio or Smart Keyboard with your iPad

"Get help

If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Also, try these steps:

1. Make sure that your iPad and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS or iPadOS.
2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad.
3. Restart your iPad.
4. Reconnect the Smart Keyboard Folio or Smart Keyboard.

"

Thanks!

So, I called Apple Support on a follow up from when I first sought help with this problem. I first mentioned this thread and the advisor took note of that I wasn't alone in this matter and had me take several screen shots of any, "this accessory is not supported by this device" notifications that happened during our conversation. Because the screen shots' meta data have the time stamp, they can pair the occurrences up with the system logs they had me submit and hopefully an engineer will look at them soon. The advisor said he would get back to me as soon as he hears from the engineers. I will report back here what I learn, if I can.

I have a 3rd gen 12.9 inch iPP running iPad iOS 14.7.1 The first advisor I talked to a few days earlier had me restart my device and the incessant notifications seemed to stop, but sure enough, later the same day, the problem resumed with a vengeance. Anyway. Stay tuned.