Magic Keyboard for iPad not working

Hey MrM0NK,

Thanks for trying those steps.

We'd recommend contacting Apple Support for further assistance here: Get Support

Thanks!

Hello, There is a problem with iPadOS 14.4.2 update

After updating to iPadOS 14.4.2 my Magic Keyboard for iPad is no longer connecting to my iPad Pro. I've tried following the above steps to get it to reconnect, but it didn't work.

It also gives the message, "Accessory Not Supported" which makes no sense!

It was working before the software update so this is definitely a software issue. Please advise how to resolve it

Thank you

I have the same problem. My iPad Pro 12.9 with iPados 14.5 stopped working suddenly already last week with version 14.4. With version 14.5 there was no improvement. The contacts are clean and not damaged. The charge is also not possible. Tried all the measures in the report "Use your Smart Keyboard Folio or Smart Keyboard with your iPad", including resetting to factory defaults.

I have this exact same problem. When I try to type or use the trackpad, the iPad says “Accessory not supported.” even though it is an official magic keyboard. It must be a software issue because it stopped working the day I downloaded iPadOS 14.4.2.

Same problem here! ipad updated to 14.4.2 and Magic keyboard stopped working not long after.

Thing is, I went to the Apple Store and got an exchange. Went back home, plugged in and not 24h later, the brand new Magic Keyboard stopped working again! I have an appointment tomorrow to go back to the Genius Bar and I will bring them this issue (once again).

The ones that were able to get a replacement - is the Magic Keyboard still working?

Same here. I’ve spent hours working on this problem. Happened after I upgraded to OS 14.4.2 like everyone else so you know there is a problem with the upgrade. Have Apple Genius appt coming up and have a feeling they will try to sell me a new keyboard.

This is not the solution to the problems. The issue arises from a failure of the most recent software update. The software update has caused damage to a previously functioning connection between the iPad and the Apple Magic Keyboard. These devices are not toys; these devices are necessary business appliances which, when they fail, cause injury to business.

Please confirm that Apple is

1) aware that an unanticipated software failure has caused damage to a previously functioning connection between at least some iPads and their associated Magic Keyboards;

2) that Apple has designated programmers to analyze and identify the software failure;

3) that Apple (if possible) estimates ___ days until the software failure can be identified and a correction can be written for the software failure; and

4) that Apple will in fact endeavor to correct the software failure.

I'm having the same problem with iPad Pro 9.7-inch. The magic keyboard worked fine until some software update, at which point it stopped functioning. I've attempted to clean the pins and connectors, restart the iPad, remove all other connectors, etc. It made no difference. The message "This accessory is not supported on this device" does appear upon restart (i.e. when the keyboard is detected.) I am on iOS 14.7.1. This seems like a software issue.

As far as I know, the keyboard is bricked and you need a replacement.

Apple is far too concerned with cranking out garbage software to keep their devices up and running properly. My 12.9" iPad Pro with the new Magic Keyboard is now useless due to this issue. I only bought the new iPad because of the keyboard. Way to go Apple... I'm super angry because the left side of my touch screen just stopped working in my iPhone X last week and my brand new $5k MacBook Pro can't even detect monitors properly (restart computer over and over until the screens are detected).

Someone please start a tech company making hardware. It's time for this complacent tech giant to be replaced.

Aw man, right when I decide to buy this keyboard too. I contemplated on buying it, even saving up my money to buy this expensive hunk of junk, just for it to not work. Does anyone know of any news regarding a fix on it?

I don't believe "bricked" is really true. I tried to use it with 14.4.2(which killed my keyboard after that dumb update), and then stopped working. Went to 14.5 and still nothing. This is my second keyboard. If it doesn't work , Ill just give up on it.

14.5 doesn’t work either. I spent hours with their crap instructions, an entire Sunday with their support team, who dropped my conversation four different times when they couldn’t help, then agreed to talk to a “senior” to give them information so they could fix it. First question they asked: “Did you try disconnecting it and reconnecting it physically?” Absolute garbage. Go fix your crap software APPLE!! Else, don’t sell such high priced accessories that don’t work with your updates. Absolutely terrible. And worst customer service. It’s been over three weeks.

Unfortunately, this does not reliably or permanently resolve the issue. It will sometimes give a temporary fix but the issue returns a short time later. As others have said, this appears to have started following a recent iPadOS update (14.4?) so may be something in that update that is causing this issue (but which remains unresolved).