Do they need it? They already have my passcode to unlock the phone I see no reason for them to have it and can’t find the answer to this online. I have personal information, credit cards, passport and social security data hidden that could be accessed with it.
iPhone 7 Plus
They shouldn’t be asking for it by my understanding. What they may do, and I’ve had them do in the past, is ask me to sign my AppleID out of iCloud so activation lock is off. That way if they need to reinstall iOS as part of the process of fixing it, they can do so and check function after the screen and/or battery replacement.
After the repair, you’d restore your iCloud or iTunes backup and sign back into your iCloud to set up data sync and find my and activation lock.
But no Apple employee should be asking for your AppleID password. They would ask you to sign a device out of iCloud as needed, but you would actually do it and not give them the information to do it themselves.
If an Apple store employee asked your for it, point them to Apple’s own policy statement and then ask to speak to a supervisor.
See -> Security and your Apple ID - Apple Support (my bold added to quote)
“Never provide your password, security questions, verification codes, recovery key, or any other account security details to anyone else. Apple will never ask you for this information.”
They shouldn’t be asking for it by my understanding. What they may do, and I’ve had them do in the past, is ask me to sign my AppleID out of iCloud so activation lock is off. That way if they need to reinstall iOS as part of the process of fixing it, they can do so and check function after the screen and/or battery replacement.
After the repair, you’d restore your iCloud or iTunes backup and sign back into your iCloud to set up data sync and find my and activation lock.
But no Apple employee should be asking for your AppleID password. They would ask you to sign a device out of iCloud as needed, but you would actually do it and not give them the information to do it themselves.
If an Apple store employee asked your for it, point them to Apple’s own policy statement and then ask to speak to a supervisor.
See -> Security and your Apple ID - Apple Support (my bold added to quote)
“Never provide your password, security questions, verification codes, recovery key, or any other account security details to anyone else. Apple will never ask you for this information.”
Are you sure you went to a genuine Apple store and not just a phone repair place. Apple doesn't fix broken batteries and screens, they replace the whole unit.
Apple does replace batteries and Apple does replace iPhone screens. I suspect when the OP says broken battery, they mean the battery needed to be replaced.
Thank you for clearing that up.
Why does the apple store employee ask for my apple account (for iTunes and phone backups) password to fix a broken battery and screen?
