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MacBook Pro shutting down and restarting

Hi,

my MacBook Pro keeps on shutting down and restarting at a random times when using it, when I turn on the Photo Booth, when i want to open an app, when i download something or sometimes even at the sign in bar to access the computer. I went to an apple salon to get it fixed, they changed to a new hardware(computer disk with a memory storage) and the problem went away for one evening but after that it’s been the same as before. Also it often happens when I use word or watching something online and want to open a new tab, often I can’t save my work in time, It’s get Lost after the restart. Please help me, I don’t know what to do anymore :(

MacBook Pro 15″, macOS 10.13

Posted on Apr 2, 2021 12:16 PM

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Question marked as Top-ranking reply

Posted on Apr 2, 2021 6:21 PM

Run the Apple Diagnostics to see if any hardware issues are detected.


To look for software issues run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


Did you go to an Apple Store or an Apple Authorized Service Provider?

1 reply

MacBook Pro shutting down and restarting

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