I got my did a refund but I didn’t get the money

shemar21 Said:

“I did a refund but didn’t get the money: [...]it says illegal for a refund”

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Call Apple Support:

Seeing the word “illegal” brings upon suspicion.

So, contact Apple Support. Inform the Apple Rep of what is going on here. They’ll see this from their side of the call and will run you through the fix.

Apple’s Contact Information:

• Contact Us - Choose Locations
• U.S.A:(800)MY-APPLE
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. And that makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

Screenshare with the Apple Rep

To easily show the Apple Rep what is going on here, request a prompt for a screensharing session with the Apple Rep. That will allow them to see this firsthand, and upfront. Show this user through screensharing your Mac. Show them any paperwork or hover over something, through screensharing your iPhone.

Learn more at these links: 

• iPhone: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tips
• Mac: Screensharing MacOS FaceTime to Easily Converse Over-the-Phone with Apple Support - User Tips

shemar21 Said:

“I did a refund but didn’t get the money“

———-

Wait it Out:

Getting a refund is not instantaneous to performing a request for it. Note that I can take up to 30 days to get the refund. So, just wait it out.