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I have recently purchased a Macbook Air M1 and I have been using ITV hub on my Ipad and Iphone for a long time
When I go to ITV Hub on Safari, open my account and choose a program to watch, I get the adverts and then the screen goes black
I can hear the audio
Has anyone else seen this issue?
Is there a fix?
I have the latest software on my Mackbook
Hey there GregMian,
We understand there is audio but no video when trying to stream videos from ITV Hub on your MacBook Air. We'll be happy to help.
To begin, go through the steps here: If Safari doesn't open a webpage or isn’t working as expected
This will guide you through a few things that may help like reloading, testing in a private window, and checking network settings.
If you still experience issues, go through the ITV Hub help steps here: Videos aren't playing on the website
The last step from that page does recommend reaching out to their support if it persists.
Let us know how that goes or if you have any questions. Cheers!
Hey there GregMian,
We understand there is audio but no video when trying to stream videos from ITV Hub on your MacBook Air. We'll be happy to help.
To begin, go through the steps here: If Safari doesn't open a webpage or isn’t working as expected
This will guide you through a few things that may help like reloading, testing in a private window, and checking network settings.
If you still experience issues, go through the ITV Hub help steps here: Videos aren't playing on the website
The last step from that page does recommend reaching out to their support if it persists.
Let us know how that goes or if you have any questions. Cheers!
ITV Hub, I get black screen with sound on Macbook Air M1
